Senior Business Solutions Consultant

SESTEK tr; Fatih, Çankaya; On-site; TRY 450,000 - 750,000; Full time

Benefits offered by this job

Health insurance

Meal card

Transportation allowance

Monthly budget for external activities

Incentive for graduate/postgraduate

Training opportunities

Birthday celebrations

Breakfast and healthy snacks

Job summary

Sestek is seeking a Senior Business Solutions Consultant to join our growing Solutions Consulting team in Turkey. You will analyze business needs and design the best-fit solutions using Sestek products.

Fluency in English and Turkish, strong communication, and experience in AI or contact center tech are essential. You will work with customers' business and technical teams to deliver value.

This role offers training, career development, and a collaborative, innovative environment.

Qualifications

• Fluent in Turkish and English, with excellent communication skills.

Responsibilities

• Learn and become expert in Sestek’s Agentic AI.
• Analyze customer needs and design best-fit solutions using Sestek products.
• Work closely with customers’ business and technical teams.
• Provide consultancy, training, and best practice guidance for Sestek solutions.
• Support customers in improving AI assistant performance and conversation experiences.
• Build strong customer relationships to increase product adoption and satisfaction.
• Assist with critical customer requests and issue escalations.
• Report feedback, product demands and improvement opportunities to internal teams.

Skills

Bilingual Turkish English

Business analysis

Product/Project consultancy

MS Office / Visio / Draw.io

SQL / API exposure

Speech tech / Conversational AI

LLMs / Agentic AI

Presentation skills

Driver’s license B

Education

University degree in science/engineering

Tools

Visio

Draw.io

Job description

We are looking for a “Senior Business Solutions Consultant” to join our growing “Solutions Consulting” team! If you are fluent in both English and Turkish and passionate about analyzing business needs, we believe this opportunity could be a great fit for you.

Who we are :

Sestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency, and deliver better experiences for their customers. Sestek’s AI-powered solutions are built by a team of 100+ engineers working on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. Recently we have been acquired by Unifonic, a leading Communications Platform as a Service (CPaaS) provider.

What we expect :

• Learning and becoming an expert in Sestek’s Agentic AI
• Analyzing customer needs and designing the best-fit solutions using Sestek products
• Working closely with customers’ business and technical teams
• Providing consultancy, training, and best practice guidance for Sestek solutions
• Supporting customers in improving AI assistant performance and conversation experiences
• Building strong customer relationships to increase product adoption and customer satisfaction
• Assisting with critical customer requests and issue escalations when needed
• Reporting customer feedback, product demands, and improvement opportunities to internal teams

Who we are looking for :

• University degree in science or engineering (not determinant for this position)
• Excellent verbal and written communication skills in Turkish and English
• Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
• Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
• General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
• Eager to learn and adaptable to technology changes
• SQL and API experience is a plus
• Experience in speech technologies or Conversational AI is a plus
• Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
• Effective presentation skills are a plus
• Driver’s license (class B) is a plus

What we can offer you :

• A chance for being part of a company specialized in artificial intelligence
• Flat organizational structure and an energetic team
• Private health insurance, meal card, transportation allowance
• Monthly budget for external activities with your colleagues
• Incentive for graduate and postgraduate studies
• Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
• Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
• Breakfast and healthy snacks at office all day long.

At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.

If you would like to know more about our culture, please feel free to visit our LinkedIn Page .

* As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Information Notice regarding the processing of your personal data via the links: English Version / Turkish Version
** Please ensure that the CV you submit does not contain any special categories of personal data, including information related to racial or ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, physical appearance, association or union membership, health, sexual life, criminal convictions, or security measures. We also kindly ask you to exclude any other personal data you would prefer not to have processed, and to refrain from attaching any files containing such information.

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