Senior Automotive Diagnostics Specialist

Akkodis; Osmangazi; On-site; TRY 350,000 - 500,000; Full time

Job summary

Adecco Group is seeking an Automotive Diagnostic Specialist to support authorized dealers by diagnosing and resolving vehicle issues. You will manage tickets, provide remote guidance, and leverage knowledge bases to ensure accurate technical advice.

Ideal candidates have 5+ years in automotive diagnostics, strong systems knowledge, and excellent communication skills. The role focuses on accurate analysis, standardized processes, and timely resolutions.

Qualifications

• Minimum 5 years in automotive aftersales and diagnostics.
• Experience with CHBO, EECV and GHEC vehicle systems.
• Strong analytical and diagnostic skills; excellent communication.

Responsibilities

• Provide first-level vehicle technical support for repair requests.
• Accurately identify and diagnose reported issues.
• Communicate with repairers/dealers and give remote guidance in their language.
• Ensure compliance with established procedures and processes.
• Analyze incoming requests and research solutions in the knowledge base.
• Verify diagnostic measures and manufacturer recommendations have been applied.
• Advise on corrective actions and provide known solutions when available.

Skills

Automotive diagnostics

Vehicle systems knowledge

Analytical skills

Communication skills

Job description

Adecco Group is seeking an Automotive Diagnostic Specialist to support authorized dealers by diagnosing and resolving vehicle issues. You will manage tickets, provide remote guidance, and leverage knowledge bases to ensure accurate technical advice.

Ideal candidates have 5+ years in automotive diagnostics, strong systems knowledge, and excellent communication skills. The role focuses on accurate analysis, standardized processes, and timely resolutions.