Senior ATM Field Technician – Chronic Unit Repair

NCR Atleos; Turkey; On-site; TRY 2,421,000 - 3,874,000; Full time

Job summary

NCR Atleos is seeking a Master Field Technician to verify, troubleshoot, repair, and test chronic equipment and outliers, ensuring long-lasting repairs. You will travel to client sites, diagnose issues, and mentor local teams as needed.

You will work under a Team Leader to deliver high-quality support, maintain documentation, and meet KPI and Customer SLA requirements while adhering to company safety and conduct policies.

Qualifications

• Minimum 3 years of NCR ATM repair experience.
• Completion of Basic and Advanced ATM training in NCRU.
• Recommendation from your Direct Manager.
• Proven performance through quality data.
• Knowledge of NCR Atleos ATM diagnostic tools, troubleshooting, and repair processes.

Responsibilities

• Repair Chronic Units and Outliers to ensure quality repair on ~2 ATMs per day.
• Complete full Preventative maintenance on all modules.
• Use NCR Atleos knowledge systems to ensure long-lasting repairs.
• Review device logs to identify root causes.
• Travel outside regular service area as needed (occasional overnight stays).
• Deliver input to knowledge systems and ensure KPI/SLA targets.
• Comply with NCR Atleos policies and safety standards.
• Deliver quality support and meet established KPI and Customer SLA.
• Comply with NCR Atleos policies including Code of Conduct and Health and Safety.

Skills

ATM repair

ATM diagnostics

Troubleshooting

Repair processes

Networking basics

Education

Basic and Advanced ATM training (NCRU)

Tools

NCR ATM Diagnostic tools

Troubleshooting

Repair processes

Job description

NCR Atleos is seeking a Master Field Technician to verify, troubleshoot, repair, and test chronic equipment and outliers, ensuring long-lasting repairs. You will travel to client sites, diagnose issues, and mentor local teams as needed.

You will work under a Team Leader to deliver high-quality support, maintain documentation, and meet KPI and Customer SLA requirements while adhering to company safety and conduct policies.