Senior Agentic AI Service Designer - Hybrid & Impactful

ING Hubs Türkiye; Fatih; Hybrid; TRY 600,000 - 1,200,000; Full time

Benefits offered by this job

Welcome 14 days leave

Career opportunities

Personal growth

Dynamic environment

Global exposure

Communication & celebrations

Health care

Meal Card

MultiSport Membership

Remote work August

Job summary

ING Hubs Türkiye is seeking a Senior AI Service Designer to shape how humans and AI agents collaborate in complex workflows. You will prototype agentic experiences and translate operational needs into intuitive user interfaces.

You’ll work with Design Leads, PMs, engineers, data scientists and UX researchers in a global context, contributing to a growing internal design studio that supports multiple countries and large-scale AI initiatives.

Qualifications

• Has at least 7 years of Product/ Service Design experience, with clear examples of shaping the direction of projects you worked on.
• Demonstrates hands-on experimentation with AI systems (e.g., Copilot Studio, custom GPTs, agent frameworks, orchestration tools, or AI prototyping platforms)
• Rapidly prototypes and evaluates agentic experiences (also without production engineering responsibilities) using Figma and AI tooling.
• Has strong facilitation skills to lead workshops and bridge perspectives between Product, Engineering, Data Science and business stakeholders.
• Has experience working with complex workflows and data-intensive environments such as Financial Services or Operations.
• Has experience designing AI-powered products or services

Responsibilities

• Design and prototype human-agent collaboration models.
• Create interaction patterns for transparency and control and define how AI agents communicate confidence and recommendations.
• Recommend where redistribute roles to AI, and where to keep the human in the loop to for instruction, reviews, escalations.
• Translate complex operational and regulatory workflows into intuitive experiences.
• Contribute to reusable Agentic UX principles and standards.

Skills

Product/Service Design

AI experimentation

Prototyping with Figma

Facilitation

Workflow design

AI-powered products

Cross-functional collaboration

Tools

Copilot Studio

custom GPTs

Agent frameworks

Orchestration tools

AI prototyping platforms

Job description

ING Hubs Türkiye is seeking a Senior AI Service Designer to shape how humans and AI agents collaborate in complex workflows. You will prototype agentic experiences and translate operational needs into intuitive user interfaces.

You’ll work with Design Leads, PMs, engineers, data scientists and UX researchers in a global context, contributing to a growing internal design studio that supports multiple countries and large-scale AI initiatives.