Technical Services Specialist

Stryker Corporation; Sancaktepe; On-site; TRY 150,000 - 210,000; Full time

Job summary

Stryker in Istanbul is seeking a Technical Services Specialist to support, repair, and service medical devices at hospitals and clinics across Türkiye. The role is field-based with about 70% travel.

Responsibilities include fault detection, maintenance, calibration, installation support, and documenting service reports. Fluent English and Turkish and a Biomedical Engineering background are required.

This is an opportunity to grow technical expertise within a global leader in medical technology.

Qualifications

• Bachelor’s degree in Biomedical Engineering or related technical field.
• 0–2 years of relevant field service or technical experience.
• Fluent in English and Turkish (spoken and written).
• Strong technical aptitude and problem-solving skills.
• Excellent written and oral communication.
• Proficient with MS Word, Excel, PowerPoint.
• Valid driving licence and willingness to travel ~70% across Türkiye.

Responsibilities

• Perform fault detection, troubleshooting, repair, and corrective maintenance of Stryker products at customer sites and the Istanbul office.
• Test and verify equipment following repairs and complete accurate service and test reports.
• Perform upgrades, preventive maintenance, and calibrations on Stryker devices as required.
• Support the installation, commissioning, and servicing of equipment at hospitals and clinics.
• Provide technical support to customers, service partners, and internal teams to resolve product issues.
• Maintain accurate service, repair, and equipment records in the relevant systems.
• Monitor spare parts requirements and communicate critical inventory needs to the relevant team.
• Handle customer feedback and complaints in line with Stryker's quality and service procedures.

Skills

English

Turkish

Problem solving

Interpersonal skills

MS Office

Driving licence

Education

Bachelor’s degree in Biomedical Engineering

Job description

Work Flexibility: Field-based As a Technical Services Specialist, you will provide technical support, corrective maintenance, repair, and servicing of Stryker medical devices used in hospitals and clinics across Türkiye. Based in our Istanbul office, you will spend approximately 70% of your time travelling to customer sites to ensure our products are functioning safely, reliably, and in line with Stryker standards. This is a great opportunity to build your technical expertise within a global medical technology company. Gain exposure to a range of Stryker technologies and customer environments.

What will you do?

• Perform fault detection, troubleshooting, repair, and corrective maintenance of Stryker products at customer sites and the Istanbul office.
• Test and verify equipment following repairs and complete accurate service and test reports.
• Perform upgrades, preventive maintenance, and calibrations on Stryker devices as required.
• Support the installation, commissioning, and servicing of equipment at hospitals and clinics.
• Provide technical support to customers, service partners, and internal teams to resolve product issues.
• Maintain accurate service, repair, and equipment records in the relevant systems.
• Monitor spare parts requirements and communicate critical inventory needs to the relevant team.
• Handle customer feedback and complaints in line with Stryker's quality and service procedures.

What will you need?

• Required: Bachelor’s degree in Biomedical Engineering or a related technical field.
• 0–2 years of relevant experience; previous experience in a technical, engineering, medical device, or field service environment is an advantage.
• Fluent English and Turkish, written and spoken.
• Strong technical aptitude and problem-solving skills.
• Strong interpersonal skills including written and oral communication.
• Good computer skills, including Microsoft Word, Excel, and PowerPoint.
• Valid driving licence and willingness to travel approximately 70% across Türkiye.
• Preferred: Previous experience with medical devices, healthcare technology, or technical field service.
• Preferred: Exposure to troubleshooting, repair, maintenance, installation, or calibration of technical equipment.
• Preferred: Knowledge of electrical, electronic, mechanical, or biomedical systems.

Location

Location: Istanbul, Türkiye

Travel: Approximately 70% across Türkiye Travel Percentage: 70%

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.