Sales Support Representative - Pharma

Azelis; Fatih; On-site; TRY 60,000 - 180,000; Full time

Job summary

Azelis is seeking a Sales Support Representative for the Turkey Pharma & Healthcare Sales team to support Sales Managers in customer service and admin processes, driving service quality and profitability. You will act as a key contact for Pharmaceutical and Nutraceutical customers, prepare prices, monitor satisfaction, and maintain monthly statistics while coordinating orders and CRM activities.

Fluency in English and Turkish is required, with strong communication, organizational skills, and a

Qualifications

• Commercial, entrepreneurial and dynamic mindset.
• IT/digital savviness (CRM Dynamics 365, customer portal, MS Office).
• English and Turkish language proficiency.
• Legal and quality driven.
• Strong relationship building and negotiation skills.
• Excellent organizational skills, structured.
• Team player with strong communication skills.

Responsibilities

• Act as direct point of contact for Pharmaceutical and Nutraceutical customers.
• Prepare sales prices for the Sales Managers where needed.
• Follow-up on customer satisfaction.
• Prepare monthly sales statistics.
• Follow up orders and plan deliveries.
• Manage customer requests for samples locally and inter-company and follow-up.
• Ensure best-in-class customer engagement through CRM Dynamics 365 and IT systems.
• Ensure price list updates and communicate price issues with customers and sales managers.
• Communicate product specifications clearly to customers and internal teams.
• Follow-up on customers and purchasing behavior, detecting opportunities.

Skills

Commercial mindset

Entrepreneurial spirit

Dynamic / proactive

English language

Turkish language

Customer relationship

Negotiation skills

Tools

Dynamics 365

Microsoft Office

CRM systems

Job description

Azelisis a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals.AzelisGroup NV is listed on Euronext Brussels undertickerAZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a Sales Support Representative for the Turkey Pharma & Healthcare Sales team who will be responsible for customer relations.

Mission

Support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.

Main Accountabilities

Act as direct point of contact for Pharmaceutical and Nutraceutical customers

Prepare sales prices for the Sales Managers where needed

Follow-up on customer satisfaction

Prepare monthly sales statistics

Follow up orders and make smart delivery plans

Manage customer requests for samples local and inter-company and follow-up

Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)

Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers

Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc …)

Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship

Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Experience, Skills & Education

Commercial, enterpreneural and dynamic mindset

Technical affinity and interest

IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)

English and local language

Legal and quality driven

Self-starter – Passionate about achieving goals/targets

Understanding of customer and market dynamics and requirements

Strong relationship building and negotiation skills

Excellent organizational skills, structured

Team player

Strong communication skills