Sales Support Representative

Azelis; Fatih; On-site; TRY 400,000 - 560,000; Full time

Job summary

Azelis is seeking a Sales Support Representative for the Turkey Food & Nutrition Sales team. You will be the first point of contact for customers, manage product specifications, assist with the customer portal and CRM, and support the external Sales team.

You will process sample requests, handle price communications, and ensure data accuracy across ERP/CRM. You will help with order management, forecasting support, and proactive customer engagement to drive satisfaction and growth.

Qualifications

• Experience in commercial development and customer service.
• Strong communication and English skills.
• Ability to use CRM and ERP systems.
• Entrepreneurial and dynamic mindset with a technical affinity.

Responsibilities

• Serve as first and direct point of contact for Customers and ensure timely communication on product specifications and questions.
• Assist customers in accessing and navigating the customer portal for a smooth digital experience, and maintain accurate data in CRM/ERP.
• Support Sales team, discuss pricing and update customers on price lists and claims.
• Process sample requests in CRM, coordinate with Sales for qualification and opportunities.

Skills

Customer service

Negotiation

Communication

English

CRM

IT tools

Tools

CRM systems

ERP

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award‑winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a Sales Support Representative for the Turkey Food & Nutrition Sales team.

Main Accountabilities

• Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...). Follow‐up on customer satisfaction, facilitate response to customer questionnaires.
• Assist customers in accessing and navigating the customer portal to ensure a smooth and user‑friendly digital experience. Encourage the use of the customer portals and the e‑Lab (where applicable). Generate best‑in‑class customer engagement through optimal usage of CRM and other IT systems. Maintain complete and accurate customer data in all IT systems.
• Provide support to the external Sales team. Challenge pricing & margin development on new orders. Raise and discuss price issues with Sales Managers. Communicate pricelist updates to customers and handle customer price claims.
• Process/create sample requests in CRM, liaise with Customers and/or Sales Manager for improved qualification of the sample request (application, project, …). Detect and share opportunities with Sales Managers to develop commercial relationships.
• Assist Sales Administrators with blockers in MetaMaze and/or help with issues on open orders. Contribute to collecting overdues and handle credit limits together with Credit Control.
• Follow up on the customers’ purchasing behavior, collect forecasts and assist Planners on demand modelling.
• Destocking actions: Identify slow‑moving products within customer portfolio (as flagged by the Planner), coordinate with Sales Manager on spot price offers, ensure offer is sent to Customer and follow up on its status, provide regular updates to Business Manager.
• Master the relevant CRM and ERP functionalities to operate efficiently and provide best‑in‑class service to Customers.

Ensure Conformance & Contribute To Sustainability

• Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
• Review non‑conformances on a daily basis, in collaboration with the Sales Administrators, Supply Chain Administrators, Sales Managers and SHEQ team. Provide feedback to Stakeholders to allow closing of non‑conformances in CRM.
• Translate the Group’s Sustainability Strategy into concrete job‑related actions.

Contribute To Continuous Process Optimization And Excellent Teamwork

• Provide regular feedback to business process owners and Key Users to enable operational excellence, efficiency and effectiveness.
• Develop expertise in processes and work instructions related to own scope and support development of best practices.
• Act as back‑up within the Commercial Assistant team as required.

Experience, Skills & Education

• Proven experience in commercial development and customer service, understanding market dynamics and requirements.
• Entrepreneurial and dynamic mindset and technical affinity and interest.
• Strong relationship building and negotiation skills.
• Strong communication skills, local language and good knowledge of English.
• Self‑motivated, team‑player, passionate about achieving goals/targets, high service level standards.
• Excellent organizational skills and self‑starter, advanced user of various IT tools & CRM.
• Ability to adapt to new & changing requirements and a flexible approach to working with pressure.