Sales Assistant - Hermès İstanbul

Join; Fatih; On-site; TRY 50,000 - 150,000; Full time

Job summary

A leading retail brand in Turkey is seeking a customer-focused individual to enhance the store's turnover through effective selling and exceptional customer service. The ideal candidate will be fluent in Turkish and English, demonstrating strong communication skills while maintaining high personal standards. You will actively participate in team briefings and ensure strong relationships with clients. This role calls for a proactive approach and the ability to adapt under pressure, embodying the values of the brand.

Qualifications

• Fluency in Turkish and English is required.
• Demonstrated ability to maintain personal standards.
• Ability to handle customer inquiries with warmth and patience.

Responsibilities

• Contribute to turnover through selling.
• Ensure strong customer communication during selling and after sales.
• Participate in store communications and maintain store standards.
• Carry out regular stock replenishment and product organisation.

Skills

Customer service skills

Communication skills

Team spirit

Problem-solving

Adaptability

Job description

• Posting Date 10/03/2025, 08:09 AM

Details of the job

Key Responsibilities

Contribution to turnover of store through selling.

Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.

Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.

Develop your knowledge of the after-sales support processes.

Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

Client

Ensure strong customer communication during selling ceremony and in after sales.

Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.

Accurate CRM capture and recording of client data.

Standards

Active participation in store communications such as daily team briefings.

Maintain store standards and become familiar with daily procedures.

Ensure merchandise is handled with care and consideration.

Adherence and upholding of House procedures.

Familiarise yourself with the visual merchandising basics – both front and back of house.

Carry out regular stock replenishment and organisation of product.

Become acquainted with all metiers.

Training

Successfully participate in and complete any training provided.

Share information with colleagues and proactively convey learnings when interacting with clients.

Fluent in both Turkish and English languages.

Demonstrate good team spirit and energy in the workplace.

Acts as a team player and takes initiative .

Shows warmth and empathy, especially with objections.

Stays calm when under pressure whilst also being adaptable and versatile.

Acts as a true ambassador of the House.

Hold a high level of personal standards.