Robotic Surgery Clinical Support Specialist

Surgerii Robotics; Fatih; On-site; TRY 240,000 - 320,000; Full time

Job summary

Surgerii Robotics is seeking a Clinical Support Specialist to assist hospital customers as we roll out our robotic surgical system. This hands-on, hospital-facing role involves working with surgeons, OR staff, and internal teams to ensure successful adoption and use.

You will provide on-site and remote support, training, and guidance, coordinating with Sales, Clinical, Service, and Technical teams to resolve issues and improve patient outcomes.

Qualifications

• Fluent in Turkish and English, strong communication skills.
• Experience with medical devices or healthcare is required.
• Previous customer-facing or hospital-facing roles preferred.
• Comfortable working in an operating room environment.

Responsibilities

• Act as the primary point of contact for assigned hospitals.
• Provide on-site and remote support to surgeons and OR staff.
• Support system setup, demonstrations, and training sessions.
• Coordinate with the technical service team for issues.
• Train clinical users on proper robotic system usage.
• Build relationships with surgeons, nurses, and hospital staff.
• Collaborate with Sales, Clinical, Service, and Technical teams.
• Collect and communicate customer feedback and follow up on issues.

Skills

Turkish

English

Medical devices experience

Hospital/OR environment experience

Customer-facing

Job description

Surgerii Robotics is seeking a Clinical Support Specialist to assist hospital customers as we roll out our robotic surgical system. This hands-on, hospital-facing role involves working with surgeons, OR staff, and internal teams to ensure successful adoption and use.

You will provide on-site and remote support, training, and guidance, coordinating with Sales, Clinical, Service, and Technical teams to resolve issues and improve patient outcomes.