Retail Banking Teller & Customer Experience Pro

HSBC Holdings plc; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

HSBC Holdings plc in Istanbul seeks a customer-focused professional to provide high quality service in line with banking regulations and internal workflows.

You will perform operational tasks accurately, process product and account closure requests, and contribute to branch initiatives to optimize the customer portfolio while ensuring financial safety.

The role requires clear communication in English, willingness to develop professionally, and strong teamwork.

Qualifications

• Bachelor's degree or equivalent required.
• Proficiency in MS Office programs.
• Strong communication skills with clear written and spoken English.
• Strong interpersonal relations; dynamic, inquisitive, solution-oriented, analytical thinking.
• Open to professional development and a strong team player.

Responsibilities

• Provide high quality, customer-oriented service in compliance with banking regulations and internal workflows.
• Execute operational tasks accurately, promptly, and efficiently to prevent financial loss for bank or customer.
• Process product/account closure requests in accordance with established procedures.
• Contribute to branch initiatives to optimize the customer portfolio by reducing customers outside the target segment.

Skills

Communication skills

Interpersonal relations

Analytical thinking

Team player

Attention to detail

English proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

HSBC Holdings plc in Istanbul seeks a customer-focused professional to provide high quality service in line with banking regulations and internal workflows.

You will perform operational tasks accurately, process product and account closure requests, and contribute to branch initiatives to optimize the customer portfolio while ensuring financial safety.

The role requires clear communication in English, willingness to develop professionally, and strong teamwork.