Reservations & Communication Agent

Four Seasons; Turkey; On-site; TRY 180,000 - 260,000; Full time

Benefits offered by this job

Learning and development opportunities

Complimentary dry cleaning for workAtt

Job summary

Four Seasons in Istanbul seeks a Reservations & Communication Agent to deliver exceptional service, manage reservation inquiries, and coordinate guest requests across channels. You will represent Four Seasons with warmth, professionalism, and precision in a luxury hotel environment.

Experience in Reservations or Front Office and strong English skills are required. The role involves rotating shifts, excellent learning opportunities, and collaboration with multiple hotel departments to ensure

Qualifications

• Previous experience in Reservations, Front Office, PBX, or a guest contact center environment, preferably within a luxury hotel.
• Strong communication and interpersonal skills with excellent spoken and written English.
• Proficiency in Opera PMS or similar hotel management systems and a strong overall level of computer literacy.
• Excellent organizational, multitasking, sales, and guest service skills with a strong attention to detail.

Responsibilities

• Handle reservation inquiries, emails, and guest requests with exceptional service in line with Four Seasons standards.
• Create, modify, and coordinate reservations accurately, recording guest preferences and special requests.
• Collaborate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Resolve guest concerns professionally and follow up to support service recovery and satisfaction.

Skills

Guest communications

English proficiency

Customer service

Organization

Tools

Opera PMS

Computers

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus - the storied strait that links Europe and Asia - our lovingly restored, 19th-century Ottoman palace brings together Istanbul's ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city's inimitable waterfront skyline. We'll show you a seldom-seen side of Istanbul during your stay with us.

Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

About the role

The Reservations & Communication Agent serves as the first point of contact for guests, delivering exceptional service through reservation sales, guest communication, and telephone operations. This role is responsible for managing reservation inquiries, coordinating guest requests, and ensuring accurate information is provided across all touchpoints.

As a key member of the Reservations team, the Reservations & Communication Agent plays an important role in creating seamless guest experiences while representing Four Seasons with professionalism, warmth, and attention to detail.

What you will do

• Handle incoming calls, reservation inquiries, emails, and guest requests while delivering exceptional service in accordance with Four Seasons standards.
• Create, modify, and coordinate reservations accurately, ensuring guest preferences, special requests, and booking details are properly recorded and communicated.
• Collaborate closely with Front Office, Concierge, Housekeeping, and other hotel departments to ensure seamless guest experiences and effective information sharing.
• Resolve guest concerns professionally, follow up on requests, and support service recovery efforts to achieve complete guest satisfaction.

What you bring

• Previous experience in Reservations, Front Office, PBX, or a guest contact center environment, preferably within a luxury hotel.
• Strong communication and interpersonal skills with excellent spoken and written English.
• Proficiency in Opera PMS or similar hotel management systems and a strong overall level of computer literacy.
• Excellent organizational, multitasking, sales, and guest service skills with a strong attention to detail.

What We Offer

• Excellent Learning and Development opportunities
• Complimentary Dry Cleaning for Business Attire
• Complimentary Employee Meals
• Complimentary Indoor Parking Privileges
• and so much more!

Schedule & Hours

This is a full-time position requiring flexibility to work rotating shifts, weekends, and public holidays in line with business needs.

Legal Disclaimer

7 Nisan 2016 tarihli Resmi Gazete'de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu'na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen [e-mail] adresi ile iletişime geçiniz.