Remote SRE / Production Engineer (AI‑Driven Incident Response)

Storyteller; Turkey; Remote; TRY 1,591,000 - 1,945,000; Full time

Job summary

Storyteller is hiring two Site Reliability / Production Engineers to own the live incident response and out-of-hours coverage for a remote-friendly Turkey operation. You will assess customer impact, investigate the system, take proportionate action and escalate only when necessary.

The role emphasises ownership, practical judgment, and safe fixes in a high-growth SaaS environment. Expect to work with AI tools while maintaining human oversight, improving observability, and developing runbooks and

Qualifications

• Own the live incident response process and customer impact assessment.
• Make practical, safe, and timely decisions during incidents.
• Balance AI-assisted insights with real evidence and validate outcomes.

Responsibilities

• Respond to live incidents and determine impact, severity, and blast radius.
• Investigate with logs, metrics, traces, and deployment history.
• Coordinate with product teams for root-cause fixes and runbooks.
• Improve reliability by reducing alert noise and enhancing monitoring.

Skills

Incident response

SRE enablement

AI-assisted troubleshooting

Systems monitoring

Job description

Storyteller is hiring two Site Reliability / Production Engineers to own the live incident response and out-of-hours coverage for a remote-friendly Turkey operation. You will assess customer impact, investigate the system, take proportionate action and escalate only when necessary.

The role emphasises ownership, practical judgment, and safe fixes in a high-growth SaaS environment. Expect to work with AI tools while maintaining human oversight, improving observability, and developing runbooks and