Remote Technical Support Engineer — AI-Driven Incident Ownership

Jobgether SRL; Turkey; Remote; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Remote-first work environment

Competitive compensation benchmarked

Flexible working arrangements

Ownership of technical work and growth

Professional development and learning

Access to AI tools

Inclusive, collaborative culture

Support during hiring and employment

Full-time employment

Job summary

Jobgether SRL is seeking a Technical Support Engineer based in Turkey to own customer-impacting incidents end-to-end. You will work in a remote-first environment focused on a cloud-commerce platform serving large service providers, with responsibilities spanning Linux administration, networking, databases, APIs, and troubleshooting.

You will collaborate with developers, product teams, and account managers to resolve complex issues, document findings, and contribute to knowledge bases and

Qualifications

• Bachelor's degree in Computer Science or a related technical discipline with 3+ years of experience in technical or support engineering.
• Hands-on Linux administration experience (CentOS/RHEL).
• Strong networking knowledge including TCP/IP, routing, and subnetting.
• Experience with PostgreSQL, MySQL, or Oracle and strong SQL skills.
• Familiarity with REST, SOAP, JSON, XML, OAuth, and SAML.
• Experience in web hosting or similar infrastructure environments.
• Excellent English communication, written and spoken.
• Strong analytical and incident-management skills; able to work remotely.
• Experience with Java, Python, or C++ is a plus; Kubernetes is an advantage.

Responsibilities

• Own technical support tickets end-to-end, investigating incidents, troubleshooting issues, identifying root causes, and delivering effective solutions.
• Provide guidance on product functionality, configuration, best practices, and technical processes.
• Diagnose complex issues using Linux, logs, networking, databases, APIs, and cloud technologies.
• Maintain timely, accurate customer updates in line with SLAs and quality standards.
• Collaborate with developers, product teams, and account managers to resolve issues.
• Document investigations, resolutions, and relevant technical information in tickets.
• Create and improve technical notes, knowledge-base articles, and troubleshooting docs.
• Stay current with the platform and emerging tools through training and self-directed learning.
• Contribute to operational projects that improve support effectiveness and customer satisfaction.
• Explore and apply AI tools to improve troubleshooting and automation.

Job description

Jobgether SRL is seeking a Technical Support Engineer based in Turkey to own customer-impacting incidents end-to-end. You will work in a remote-first environment focused on a cloud-commerce platform serving large service providers, with responsibilities spanning Linux administration, networking, databases, APIs, and troubleshooting.

You will collaborate with developers, product teams, and account managers to resolve complex issues, document findings, and contribute to knowledge bases and