Remote Pet Tech Success Specialist

Geolifespirit; Sivas Merkez; Hybrid; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Remote or hybrid work

Office in Ankara and Sivas

Flexible working hours

Private health insurance

Learning budget

Job summary

Geolifespirit is seeking a Customer Success Specialist to support pet owners using our SmartCollar platform, acting as the trusted contact from setup to subscription questions and product improvements.

Based in Türkiye, the role offers remote or hybrid work with offices in Ankara and Sivas, plus a flexible schedule, health insurance, and development opportunities within a TÜBİTAK-backed R&D project.

Qualifications

• At least 2 years of experience in a customer support or success role.
• Strong written and verbal communication in Turkish and English.
• Ability to explain technical products to users in simple terms.
• Patient, empathetic and solution-oriented approach.
• Experience with CRM/ticketing tools is a plus.
• Interest in pets and technology.
• Team player who works well in a group.

Responsibilities

• Support customers via email, chat and phone
• Guide users on device setup, connectivity and subscriptions
• Diagnose technical issues and route them to the right teams
• Keep help-center content and FAQs up to date
• Gather customer feedback and share it with the product team
• Improve customer satisfaction and retention metrics
• Help new users adopt the product

Skills

Customer support experience

Turkish & English communication

Explain technical concepts

Empathy and solution-orientation

CRM / ticketing tools

Pet tech interest

Team player

Tools

CRM software

Job description

Geolifespirit is seeking a Customer Success Specialist to support pet owners using our SmartCollar platform, acting as the trusted contact from setup to subscription questions and product improvements.

Based in Türkiye, the role offers remote or hybrid work with offices in Ankara and Sivas, plus a flexible schedule, health insurance, and development opportunities within a TÜBİTAK-backed R&D project.