Remote Patient Onboarding Specialist

Jobgether SRL; Turkey; Remote; TRY 2,557,000 - 3,048,000; Full time

Benefits offered by this job

Competitive contractor rates

Weekly payments

Long-term remote opportunity

40 contracted hours per week

Free training and upskilling

Job summary

Lever, Inc. is seeking a remote patient support contractor to guide onboarding for at-home sleep testing and oral appliance treatment. You will manage 100+ patients, coordinate telehealth scheduling, impression kit logistics, and liaison with insurance, clinical, sales, and manufacturing teams.

You will handle sensitive information under HIPAA, document interactions in Salesforce, and maintain 40-hour weekly availability Monday to Friday, 9:00 AM–6:00 PM PST, as an independent contractor.

Qualifications

• Minimum 1 year in customer support, patient support, call center ops, or related environment.
• Ability to de-escalate sensitive cancellations, refunds, or billing issues.
• Strong organizational and time-management skills for high-volume caseloads.
• Excellent written and neutral spoken English across phone, SMS, and email.
• Detail-oriented with disciplined documentation habits, especially for patient data.
• Empathetic, patient-first communication style under pressure.
• Ability to work independently while coordinating with multiple internal teams.
• HIPAA familiarity or experience handling sensitive health information is preferred.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Own onboarding journey from purchase to telehealth scheduling and handoff to manufacturing.
• Manage caseload of 100+ patients across onboarding funnel; prioritize daily activities.
• Respond to inbound inquiries via phone, SMS, and email within SLAs; proactively contact patients to prevent delays.
• Coordinate with insurance, clinical, sales, and manufacturing teams to resolve issues and provide updates.
• Guide completion and return of impression kits; follow up on pending kits and redos as needed.
• Handle cancellations, refunds, and billing concerns with de-escalation procedures and proper escalation.
• Route medical questions to clinical teams; avoid giving medical advice outside scope.
• Document all patient interactions in Salesforce accurately and promptly.
• Protect patient privacy per HIPAA requirements.
• Identify recurring feedback and process gaps; communicate insights to leadership.
• Deliver all contracted services professionally within timelines and guidelines.

Skills

Empathetic communication

High-volume support

English proficiency

De-escalation skills

Independent work

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft SharePoint

Microsoft Word

Cloud-based phone/SMS platforms

Job description

Lever, Inc. is seeking a remote patient support contractor to guide onboarding for at-home sleep testing and oral appliance treatment. You will manage 100+ patients, coordinate telehealth scheduling, impression kit logistics, and liaison with insurance, clinical, sales, and manufacturing teams.

You will handle sensitive information under HIPAA, document interactions in Salesforce, and maintain 40-hour weekly availability Monday to Friday, 9:00 AM–6:00 PM PST, as an independent contractor.