Remote Bilingual Outreach & Qualification Assistant (EN/ES)

Lever, Inc.; Turkey; On-site; TRY 134,000 - 234,000; Full time

Benefits offered by this job

Fully remote independent contractor

40 contracted hours per week

9:00 AM–5:00 PM MST schedule

Weekly payments

Free training and upskilling

Ongoing support and guidance

Vibrant professional community

Opportunities to work on multipleRoles

Job summary

Lever, Inc. is seeking a bilingual outreach and award-qualification virtual assistant based in Turkey.

The role involves proactive member outreach by phone, text, and email to explain and guide through an award-qualification process, with accurate CRM tracking and documentation. The position is fully remote, offering 40 hours per week and standard scheduling from 9:00 AM to 5:00 PM MST, with competitive rates and ongoing training.

Qualifications

• Previous experience in customer service, member support, outreach, appointment setting, or a similar role is strongly preferred.
• Fluency in both English and Spanish is required.
• Excellent spoken English and a professional, confident phone presence.
• Experience with outbound calling, SMS, and email outreach is preferred.
• Strong organization, data-entry, documentation, and follow-up skills.

Responsibilities

• Conduct proactive outbound outreach to members through phone calls, text messages, and email.
• Clearly explain the purpose of the outreach and the award-recognition initiative.
• Follow established scripts and qualification processes while maintaining a natural, personable, and conversational approach.
• Build positive relationships with members and encourage participation in the qualification process.
• Ask qualification questions accurately, guide members through surveys, and collect required information.
• Complete reference forms, supporting documentation, and other required records.
• Follow up consistently with members who are unresponsive or have incomplete information.
• Maintain ownership of assigned members throughout the outreach and qualification process.
• Record calls, messages, responses, follow-ups, and member activity accurately in the CRM.
• Maintain organized member records, qualification statuses, pipelines, tasks, and workflows.
• Manage spreadsheets, trackers, contact information, data cleanup, scheduling, and related administrative tasks.
• Escalate questions or situations that fall outside established procedures and meet agreed activity and project deadlines.

Skills

Fluent English

Spanish language

Phone presence

Data entry

CRM experience

Tools

Close.io

Google Workspace

Job description

Lever, Inc. is seeking a bilingual outreach and award-qualification virtual assistant based in Turkey.

The role involves proactive member outreach by phone, text, and email to explain and guide through an award-qualification process, with accurate CRM tracking and documentation. The position is fully remote, offering 40 hours per week and standard scheduling from 9:00 AM to 5:00 PM MST, with competitive rates and ongoing training.