Regional Service Operations Leader - P&L & CX Excellence

GE HealthCare; Turkey; À distance; TRY 7 407 000 - 10 370 000; Plein temps

Résumé du poste

GE HealthCare seeks an EAGM Service Operations General Manager to lead global service delivery across RCIS, TCA, MESA & Africa LCTs, driving customer experience, quality, and P&L outcomes. This role requires lean discipline, cross-functional leadership, and market-specific execution within a unified service framework.

The ideal candidate will build future-ready delivery models, manage multi-region teams, and partner with Global Markets Services to harmonize standards while ensuring safe,

Qualifications

• Bachelor’s degree required; 10+ years in healthcare/services leadership.
• Proven business/financial acumen and ability to drive P&L.
• Experience leading large-scale service operations; travel willingness.

Responsabilités

• Lead development and execution of EAGM service delivery strategy.
• Drive CSAT, service quality, and operational performance.
• Oversee P&L, productivity, cash, and cost controls.
• Align cross-functional partners to standards and processes.
• Foster a high-performance, safe, and compliant service culture.

Connaissances

Leadership

Strategic thinking

Lean management

Communication

Team building

Formation

Bachelor's degree (BA/BS)

Master’s/MBA degree

Description du poste

GE HealthCare seeks an EAGM Service Operations General Manager to lead global service delivery across RCIS, TCA, MESA & Africa LCTs, driving customer experience, quality, and P&L outcomes. This role requires lean discipline, cross-functional leadership, and market-specific execution within a unified service framework.

The ideal candidate will build future-ready delivery models, manage multi-region teams, and partner with Global Markets Services to harmonize standards while ensuring safe,