Customer Service Team Lead - Operations & Experience

Kone México; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

KONE is seeking a Customer Service Supervisor to lead and develop the CS & Administration team, driving performance and customer experience in line with our processes and objectives.

You will monitor KPIs and SLAs, ensure compliance, and implement improvements. Strong leadership, communication, and data-driven decision making are essential to success in this role within our global organization.

Qualifications

• Bachelor’s degree in Business, Commercial or Technical Sciences.
• 2+ years of people leadership experience.
• Strong customer management and problem-solving skills.
• Excellent written and verbal communication in English.
• Proficiency in Microsoft Office and business applications.

Responsibilities

• Lead, coach, and develop the Customer Service & Administration team.
• Monitor team performance, KPIs, and SLAs to ensure excellence.
• Foster a collaborative, inclusive, and customer-focused culture.
• Ensure compliance with policies, processes, and standards.
• Drive process improvements using data and customer feedback.
• Lead implementation of new processes and tools.

Skills

People management

Coaching

Communication

Problem solving

Data-driven mindset

Leadership

Customer focus

Education

Bachelor’s degree in Business/Commercial/Technical Sciences

Tools

Microsoft Office

Business applications

Job description

KONE is seeking a Customer Service Supervisor to lead and develop the CS & Administration team, driving performance and customer experience in line with our processes and objectives.

You will monitor KPIs and SLAs, ensure compliance, and implement improvements. Strong leadership, communication, and data-driven decision making are essential to success in this role within our global organization.