Railway Technical Support Specialist

Wabtec Corporation; Fatih; On-site; TRY 300,000 - 500,000; Full time

Job summary

Wabtec is seeking a Technical Supporter in Turkey to serve Metro/Public Railway customers as a key technical interface with internal teams. You will support field service, maintenance, and operations, building strong customer relationships while delivering technical insights and quality service.

You will also assist the Sales team with technical inputs, develop product knowledge for the domestic market, and conduct on‑site visits and technical presentations. Travel between cities is required.

Qualifications

• Bachelor’s degree in Mechanical or Electro‑Mechanical Engineering.
• Minimum 5 years of experience in product engineering, systems maintenance, technical support, or related fields.
• Fluent Turkish and English.
• Strong customer‑oriented mindset with ownership and problem‑solving skills.
• Willingness to travel regularly between cities.

Responsibilities

• Act as the primary technical contact for local Metro/Public Railway customers, including field service and technical operations.
• Maintain close customer relationships through regular communication and on‑site visits.
• Ensure customer satisfaction by meeting defined quality standards and following procedures.
• Identify customer needs and provide technical recommendations to support the Sales team.
• Develop and maintain knowledge of Wabtec products and services used in the domestic market.
• Collaborate with Field Services and SISCO Engineering teams to resolve technical issues and warranty claims.
• Prepare and deliver technical presentations focusing on solutions and value creation.
• Support the Sales team in preparing customer offers per Wabtec guidelines.
• Plan and execute regular customer visits to monitor product usage and performance.
• Maintain accurate technical documentation related to customer platforms and products.
• Assist in forecasting through technical input.
• Lead local technical or specialist events when needed.
• Conduct product repairs and overhaul services and prepare service reports.

Skills

Turkish

English

Technical communication

Problem solving

Education

Bachelor’s degree in Mechanical or Electro‑Mechanical Engineering

Tools

MS Office

ERP systems

Job description

Wabtec is seeking a Technical Supporter in Turkey to serve Metro/Public Railway customers as a key technical interface with internal teams. You will support field service, maintenance, and operations, building strong customer relationships while delivering technical insights and quality service.

You will also assist the Sales team with technical inputs, develop product knowledge for the domestic market, and conduct on‑site visits and technical presentations. Travel between cities is required.