Process Optimization Specialist/Senior Specialist

QNB Sigorta; Fatih; On-site; TRY 300,000 - 540,000; Full time

Job summary

QNB Sigorta is seeking a Process Optimization Specialist to analyze and improve end-to-end business processes across the organization, working closely with IT, Operations and other units to turn insights into practical improvements.

The role involves capturing AS-IS and TO-BE designs, identifying bottlenecks, and driving standardization and documentation while ensuring data-driven performance management and stakeholder alignment.

Qualifications

• Bachelor’s degree in a related field from a reputable university.
• Minimum 3 years of experience in process management, project management or related areas.
• Experience in analyzing and improving end-to-end business processes.

Responsibilities

• Conduct end-to-end analysis of operational processes and document AS-IS structures.
• Design TO-BE processes in collaboration with relevant units.
• Identify bottlenecks and improvement opportunities to enhance efficiency and customer experience.
• Develop improvement recommendations and support implementation.
• Prepare process documentation, flow diagrams and standards.
• Define, monitor and analyze KPIs and report on performance.

Skills

Process analysis

Stakeholder management

Analytical thinking

Excel proficiency

English fluency

Education

Bachelor's degree in Industrial Engineering, Mathematical Engineering, Business Engineering, MIS

Tools

Power BI

Excel

Job description

As a Process Optimization Specialist, you will support the analysis, management and continuous improvement of business processes across the organization.

You will work closely with relevant business units to understand existing processes, identify improvement opportunities, design more efficient ways of working and support the implementation and follow-up of improvement initiatives.

This role is ideal for professionals who enjoy analyzing how processes work, identifying root causes and turning improvement opportunities into practical and sustainable solutions.

Responsibilities

Process Analysis & Improvement

• Conduct end-to-end analysis of operational processes and document AS-IS process structures.
• Design TO-BE processes in collaboration with relevant business units.
• Identify bottlenecks, inefficiencies, unnecessary process steps, capacity constraints and improvement opportunities.
• Develop improvement recommendations focusing on efficiency, process quality and customer experience.
• Support continuous improvement initiatives and follow their implementation.
• Prepare and maintain process documentation, process flow diagrams and process standards.
• Ensure that process documentation remains accurate and up to date.
• Support the standardization and simplification of processes across different business units.

Data Analysis & Performance Management

• Define, monitor and analyze KPIs.
• Analyze operational data to identify trends, performance gaps and improvement opportunities.
• Translate analysis results into actionable insights and improvement recommendations.
• Prepare reports and management presentations regarding process performance and improvement initiatives.

Stakeholder Collaboration & Execution

• Work closely with business units, Operations, IT and other relevant teams during process improvement initiatives.
• Facilitate meetings to understand current processes, problems and business requirements.
• Coordinate agreed improvement actions and follow up their progress.
• Support stakeholders throughout the implementation of new or improved processes.
• Ensure effective communication between relevant teams throughout process improvement activities.

Qualifications

Education & Experience

• Bachelor’s degree in Industrial Engineering, Mathematical Engineering, Business Engineering, Management Information Systems (MIS) or a related field from a reputable university.
• Minimum 3 years of experience in process management, project management, process improvement, business analysis, operational excellence or related areas.
• Experience in analyzing and improving end-to-end business processes.

Process & Analytical Skills

• Knowledge of process analysis, process modeling and continuous improvement methodologies.
• Ability to create and interpret process flow diagrams and process documentation.
• Experience with process KPIs and performance measurement.
• Strong analytical thinking and problem-solving skills.
• Ability to interpret operational data and translate findings into practical improvement actions.
• Advanced proficiency in Microsoft Excel.
• Knowledge of reporting and visualization tools such as Power BI is a plus.
• Strong communication and stakeholder management skills.
• Ability to work effectively with different business units and cross-functional teams.
• Strong presentation and facilitation skills.
• Ability to manage multiple improvement initiatives and follow actions through completion.
• Proactive, structured and results-oriented working style.
• Fluent in English, both written and spoken.