Process Design and Management Manager

Intertech Information Technology and Marketing Inc.; Fatih; On-site; TRY 450,000 - 650,000; Full time

Benefits offered by this job

Flexible working hours

Continuous learning

International projects

Gym

Cafe & resting areas

Job summary

Intertech Information Technology and Marketing Inc. in Istanbul seeks an experienced IT process professional to analyze current IT processes, model future state in ARIS, and ensure BRSA/GDPR/ISO standards are integrated.

You will lead stakeholder workshops, manage workload, and develop process KPIs with IT process owners, operations, and product teams.

Qualifications

• 10+ years in process analysis or IT process management.

Responsibilities

• Analyze existing IT processes (Current State) through stakeholder workshops and document findings in BPMN 2.0.
• Design improved future state (Target State) process models and implement them in ARIS
• Integrate regulatory requirements (BRSA, GDPR, ISO 27001, PCI-DSS) into process design
• Managing workload, priority, and resource utilization in their area of responsibility
• Conduct process maturity assessments and develop improvement roadmaps
• Define, monitor, and report process KPIs to senior management.
• Collaborate closely with IT process owners, operations, and product teams

Skills

Process analysis

IT process management

Team management

English proficiency

BPMN modeling

Regulatory awareness

Workshop facilitation

Stakeholder management

BRSA IT regulations

Jira / ITSM knowledge

ARIS / Visio

Education

ITIL 4 Basic certification

Tools

Jira

ARIS

Visio

ITSM tools

Job description

• 10+ years of experience in process analysis or IT process Management
• At least five year experienced in team Management
• Fluent in English to manage international literature, technologies, and business partners.
• Preferably experience in a similar role in the finance/banking sector
• Practical experience in BPMN 2.0 process modeling
• ITIL 4 Basic certification
• Experience in the banking or financial services sector
• Knowledge of BRSA (Banking Regulation and Supervision Agency) IT regulations
• Strong workshop facilitation and stakeholder management skills
• Knowledge of Jira or other ITSM tools
• Experience with ARIS / Visio process modeling platforms

What You'll Do

• Analyze existing IT processes (Current State) through stakeholder workshops and document findings in BPMN 2.0.
• Design improved future state (Target State) process models and implement them in ARIS
• Integrate regulatory requirements (BRSA, GDPR, ISO 27001, PCI-DSS) into process design
• Managing workload, priority, and resource utilization in their area of responsibility
• Conduct process maturity assessments and develop improvement roadmaps
• Define, monitor, and report process KPIs to senior management.
• Collaborate closely with IT process owners, operations, and product teams

Why Intertech

At Intertech, we are trying to make sure that you work free of worries with the benefits we offer;

• Continuous learning and development opportunities by working with experts and training facilities via Inter Academy
• Opportunity to work in international projects
• Opportunity to work with new & trend technologies
• Flexible working hours (08:00-17:00, 09:00-18:00, 10:00-19:00)
• Recreation space: Gym, PlayStation, pinball, table tennis, basketball court, coffee shop & cafe, resting rooms

Our Achievements

• Special Contribution to the Turkish Economy Award – Turkey-Based Software Manufacturer, 1st Place
• Finance and Banking Software Category, 1st Place
• Turkey-Based Sectoral Software Manufacturer Category, 1st Place
• Silver Award – Most Admired Social Responsibility Project by Youth, From Waste to Future” Project
• Winner of the Innovative Project of the Year, MobilDeniz Vision Pro

• Youthall: https://www.youthall.com/en/intertech/

You will be a member of a dynamic team and a big family. We say join us!