Premium Guest Relations Specialist

7 Mehmet Restaurant; Fatih; On-site; TRY 201,000 - 312,000; Full time

Job summary

7 Mehmet Restaurant in Istanbul seeks a Guest Relations Officer to create a welcoming, organized first impression for every guest. You will coordinate reservations, arrivals, seating, and VIP requests, while upholding our high hospitality standards.

Working closely with management and front-of-house teams, you will manage guest communications, ensure accurate reservation records, and maintain a professional appearance and demeanor at all times.

Qualifications

• Experience in guest relations, restaurant reception, reservations, hospitality, or a similar customer-facing role.

Responsibilities

• Welcoming guests in a warm, professional, and attentive manner.
• Managing guest arrivals and supporting smooth seating and table allocation.
• Coordinating reservations in line with restaurant capacity and operational requirements.
• Responding professionally to telephone calls and guest inquiries.
• Providing accurate information regarding reservations, restaurant services, and general guest requests.
• Maintaining effective communication with the restaurant management and service team regarding reservations, special requests, and guest preferences.
• Supporting the management of waiting lists and guest flow during high-volume service periods.
• Ensuring reservation records and guest information are maintained accurately.
• Recognizing and communicating special occasions, dietary requirements, and specific guest requests to the relevant teams.
• Supporting VIP guests and special reservations when required.

Skills

Guest relations

Restaurant reception

Reservations

Hospitality

Tools

Reservation management systems

Job description

7 Mehmet Restaurant in Istanbul seeks a Guest Relations Officer to create a welcoming, organized first impression for every guest. You will coordinate reservations, arrivals, seating, and VIP requests, while upholding our high hospitality standards.

Working closely with management and front-of-house teams, you will manage guest communications, ensure accurate reservation records, and maintain a professional appearance and demeanor at all times.