Payments Journey Lead – SEPA to Global

ING Wholesale Banking; Fatih; Hybrid; TRY 420,000 - 650,000; Full time

Benefits offered by this job

Welcome leave

Career development opportunities

Learning and training budget

Hybrid work model

Remote August opportunities

Global mobility

Health insurance for you and family

Private Pension Plan

Meal card

Transport allowance

Multisport membership

English language development support

PACE methodology culture

Job summary

ING Hubs Türkiye is seeking a Customer Journey Expert - Payments to shape and deliver next-generation payment solutions for Corporate and Financial Institution clients. You will lead end-to-end delivery across SEPA, Domestic and International Payments and collaborate with global product managers, engineering and operations to implement scalable, compliant and reliable services.

The role requires strong product, business analysis and delivery management experience, plus knowledge of payment

Qualifications

• Bachelor’s or master’s degree or equivalent in a relevant field.
• 3+ years in product delivery, business analysis, or payments.
• Experience translating business needs into requirements for tech teams.
• Knowledge of SEPA, Domestic or International Payments is advantageous.
• Experience in Agile with distributed teams.
• Excellent written and verbal English; Turkish is a plus.

Responsibilities

• Own end-to-end delivery for SEPA, Domestic and International Payments initiatives.
• Translate priorities into clear business requirements, epics, features and delivery roadmaps.
• Prepare and execute functional and user acceptance testing with evidence of acceptance.
• Coordinate rollout activities with stakeholders and operations teams.
• Monitor usage, incidents and feedback to drive improvements.
• Ensure compliance with regulations, policies and controls across the program.
• Provide transparent progress, risks and decisions to leadership.
• Maintain secure, compliant, 24/7 payment services.

Skills

Product delivery

Business analysis

Customer journey management

Payments knowledge

Agile methodologies

Stakeholder management

English proficiency

Turkish language

Cross-functional collaboration

Delivery leadership

Education

Bachelor’s degree or equivalent

Job description

ING Hubs Türkiye is seeking a Customer Journey Expert - Payments to shape and deliver next-generation payment solutions for Corporate and Financial Institution clients. You will lead end-to-end delivery across SEPA, Domestic and International Payments and collaborate with global product managers, engineering and operations to implement scalable, compliant and reliable services.

The role requires strong product, business analysis and delivery management experience, plus knowledge of payment