Otokoç İzmir Fiat - After Sales Services Leader

Otokoç Otomotiv

Konak

On-site

TRY 400,000 - 600,000

Full time

28 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Kapsamlı sağlık sigortası

İsteğe bağlı özel sağlık sigortası

Yemek ve servis kuponları

Çocuk bakımı desteği

Sosyal yardım paketi

Job summary

Otokoç Otomotiv, Türkiye’nin önde gelen otomotiv perakendeciliği ve servis ağında After Sales Services Leader arıyor. Görev, bakım/onarım ve yedek parça operasyonlarını en iyi şekilde yönetmeyi, bütçe hedeflerini takip etmeyi ve ekip performansını güçlendirmeyi kapsar.

İlgili mühendislik alanında lisans ve 7+ yıl tecrübe, yönetim yetkinlikleri ve gelişmiş iletişim becerileri istenir. Sürücü belgesi olan adaylar tercih edilir; sağlık, yemek ve sosyal destekler sunulur.

Qualifications

İlgili mühendislik alanında lisans derecesi.
Oto endüstrisinde en az 7 yıl tecrübe (3 yıl yöneticilik).
Yönetim becerileri, iletişim ve analitik düşünme.

Responsibilities

En iyi hizmeti sunmak ve bakım/onarım/parça operasyonlarını yönetmek.
After Sales personelini bütçe hedefleri doğrultusunda organize etmek.
Aylık bütçe hedeflerini takip etmek ve personele geri bildirim vermek.
Distribütör teşviklerini etkili takip etmek ve fatura incelemek.
Şirket içi düzenlemelere uyum ve kalite standartlarını sağlamak.
Distribütör ve Otokoç Otomotiv CRM programlarını kullanarak müşteri kazanımını artırmak.
Parça stok seviyelerini izlemek ve yedek parça akışını kontrol etmek.

Skills

Liderlik becerileri

İletişim ve ikna

Analitik düşünce

Education

Mühendislik alanında lisans derecesi (tercihen Mekanik Mühendisliği)

Job description

A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet!

Otokoç Otomotiv, which was established in 1928 as the first investment of the Koç Group in the automotive sector and is one of the leading companies in Turkey’s automotive industry. Today Otokoç Otomotiv, is Turkey's largest automotive retailing, car rental and car sharing company offering services through the brands Otokoç, Avis, Avis Filo, Maestro Filo Yönetimi, Budget, Otokoç Sigorta, Otokoç 2. El, otokocihale.com and Otokoç Parça brands.

Otokoç offers a full range of automotive solutions under one roof — including new vehicle sales, servicing, spare parts, wholesale parts distribution, insurance and financing services, accessories, used car sales, and vehicle protection systems — all provided under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands.

In car rental, Otokoç offers short-term rentals through the Avis and Budget brands; operational leasing, also known as fleet leasing, through Avis Filo; and fleet management services through the Maestro Filo Yönetimi brand.

Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of “Being a global and leading reference point developing innovative mobility solutions.”

As an organization that embraces agile working principles and places a strong emphasis on equal opportunity and inclusiveness throughout the candidate and employee experience, we define development, innovation, collaboration, sincerity, and transparency as core values of our corporate culture. If you are looking to be part of such a working environment, we invite you to review the job posting below and submit your application.

Our position where we invite you to join us: After Sales Services Leader

If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!

So, what responsibilities does the After Sales Services Leader take on at Otokoç Otomotiv?

Providing the best service. To ensure that customers are maximally satisfied at with maintenance, repair, damage and spare parts operations.
Organizing and coordinating After Sales Services personnel in line with budget targets.
To make effective follow-up on the achievement of monthly budget targets and to give the necessary feedback by meeting with the personnel on a weekly basis.
Checking discounts to customers. To regularly check invoices and work orders in order to avoid labor losses.
Creating the necessary organization to obtain maximum incentives by effectively following the distributor incentives.
To ensure full compliance with the internal regulations of the company and to inspect the personnel.
Effectively following both distributor and Otokoç Automotive CRM programs in order to increase vehicle entries and gain new customers.
To continuously monitor the availability of spare parts, stock level, stock turnover rate and the level of stationary parts.
Visiting fleet companies regularly in order to enlarge the managed business unit and create service loyalty, to take the necessary actions to include them in Otokoç Otomotiv.
Organizing service marketing activities and following the results.
To be in contact with the distributor on business development and compliance with brand standards.
To ensure that the invoiced work orders are invoiced as soon as possible and the repairs of the vehicles are completed within the period specified in the consumer law.
To determine the necessary training needs of the personnel and to ensure that they complete these trainings.
To act in accordance with occupational health and safety regulations and to manage personnel.

What are the Required Qualifications?

Bachelor’s degree in engineering departments, preferably Mechanical Engineering
At least 7 years (3 years managerial) experience in the automotive industry
Have managerial skills
Have technical knowledge about after-sales service
Strong communication, representation and persuasion skills
Able to think analytically and build systems
Driving license is a must

Also, what do we promise you in this world?

Complementary Health Insurance
Private Health Insurance (Optional)
Food and Service (Lunch Voucher and Cafeteria)
Nursery support
Social Assistance Package

How Do Our Recruitment Processes Proceed?

Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.