Order Management Specialist - Hybrid/Onsite, Data-Driven

Stryker; Sancaktepe; Hybrid; TRY 420,000 - 540,000; Full time

Job summary

Stryker in Istanbul is seeking a Senior Customer Service Specialist to manage the end-to-end order management process. You will collaborate with Sales, Logistics, Warehouse, and Finance to ensure accurate, on-time order execution and data quality.

The role requires 3+ years in order management and customer service, advanced Excel/Power BI skills, and ERP systems knowledge. Hybrid/onsite work with 2 days on-site in Istanbul and ~10% travel.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 3 years of experience in order management and customer service processes.
• Advanced knowledge of Microsoft Office applications (including Excel and Power BI).
• Knowledge of ERP systems.
• Proficiency in English, both written and spoken.
• Advanced reporting skills.
• Preferred: experience in medical device or healthcare industry.
• Experience in Order Management.
• Experience in Business Process Analysis.

Responsibilities

• Manage end-to-end order processing in the ERP system.
• Monitor order status and coordinate with Logistics, Warehouse and Sales for on-time delivery.
• Review and validate customer orders, pricing and required documentation.
• Communicate progress, delays or issues with internal stakeholders.
• Support invoicing by ensuring order details and documentation are complete and compliant.
• Complete ÜTS submissions accurately within timelines.
• Maintain accurate order records and data integrity.
• Identify opportunities to improve order management efficiency.

Skills

Order management

English proficiency

Advanced reporting

Business process analysis

Education

Bachelor's degree

Tools

Excel

Power BI

ERP systems

Job description

Stryker in Istanbul is seeking a Senior Customer Service Specialist to manage the end-to-end order management process. You will collaborate with Sales, Logistics, Warehouse, and Finance to ensure accurate, on-time order execution and data quality.

The role requires 3+ years in order management and customer service, advanced Excel/Power BI skills, and ERP systems knowledge. Hybrid/onsite work with 2 days on-site in Istanbul and ~10% travel.