Senior Customer Service Specialist - Order Management

Stryker Turkey LLC; Sancaktepe; Hybrid; TRY 420,000 - 540,000; Full time

Job summary

Stryker in Istanbul is seeking a Senior Customer Service Specialist to manage the end-to-end order management process. You will collaborate with Sales, Logistics, Warehouse, and Finance to ensure accurate, on-time order execution and data quality.

The role requires 3+ years in order management and customer service, advanced Excel/Power BI skills, and ERP systems knowledge. Hybrid/onsite work with 2 days on-site in Istanbul and ~10% travel.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 3 years of experience in order management and customer service processes.
• Advanced knowledge of Microsoft Office applications (including Excel and Power BI).
• Knowledge of ERP systems.
• Proficiency in English, both written and spoken.
• Advanced reporting skills.
• Preferred: experience in medical device or healthcare industry.
• Experience in Order Management.
• Experience in Business Process Analysis.

Responsibilities

• Manage end-to-end order processing in the ERP system.
• Monitor order status and coordinate with Logistics, Warehouse and Sales for on-time delivery.
• Review and validate customer orders, pricing and required documentation.
• Communicate progress, delays or issues with internal stakeholders.
• Support invoicing by ensuring order details and documentation are complete and compliant.
• Complete ÜTS submissions accurately within timelines.
• Maintain accurate order records and data integrity.
• Identify opportunities to improve order management efficiency.

Skills

Order management

English proficiency

Advanced reporting

Business process analysis

Education

Bachelor's degree

Tools

Excel

Power BI

ERP systems

Job description

Work Flexibility: Hybrid or Onsite

As a Senior Customer Service Specialist, you will be responsible for managing the end-to-end order management process and ensuring accurate and timely order execution. You will work closely with Sales, Logistics, Warehouse, Finance, and other internal stakeholders to support efficient order processing and on-time delivery. The role reports to the relevant manager within the Customer Service Manager and contributes to maintaining high data quality, process compliance, and operational efficiency.

What will you do:

• Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system.
• Monitor order status and coordinate with Logistics, Warehouse, and Sales teams to ensure on-time delivery.
• Review and validate customer orders, pricing, and required documentation before processing.
• Communicate proactively with internal stakeholders regarding order progress, delays, or issues.
• Support invoicing processes by ensuring all order details and documentation complete and compliant.
• Complete ÜTS submissions accurately and within required timelines.
• Maintain accurate order records and ensure data integrity within the system.
• Identify process improvement opportunities to increase efficiency in order management operations.

What will you need:

• Required: Bachelor’s degree in a relevant field.
• Minimum 3 years of experience in order management and customer service processes.
• Advanced knowledge of Microsoft Office applications (including Advanced Excel and Power BI).
• Knowledge of ERP systems.
• Proficiency in English, both written and spoken.
• Advanced reporting skills.
• Preferred: Experience in the medical device or healthcare industry.
• Experience in Order Management.
• Experience in Business Process Analysis.

Location: Sancaktepe/Istanbul, Türkiye

Work model: 2 days per week on-site in the Istanbul office

Travel Percentage: 10%

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.