Order Management Specialist

Philips International; Fatih; Hybrid; TRY 2,245,000 - 3,816,000; Full time

Job summary

Philips International is seeking an Order Management Specialist to handle end-to-end orders for the Nordics in a hybrid setup. You will support automation and digital solutions to ensure timely delivery and high-quality service for hospitals in the region.

In this role you will collaborate with Sales, Logistics, Planning, Production, Finance and Automation teams, monitor order processes, and drive AI-enabled process improvements for better customer satisfaction.

Qualifications

• University degree with 1–2 years in Supply Chain, logistics, sales support or related field.
• Fluent English.
• Experience with SAP or another ERP system.
• Excellent MS Excel skills (pivot tables) and proficiency in MS Office.
• Willingness to adopt AI-enabled tools and digital solutions.

Responsibilities

• End-to-end Order Management for the Nordics region.
• Proactive monitoring and follow-up of orders and customer requests.
• Managing credit notes, billing disputes, and related financial order corrections.
• Processing and coordinating warranty claims and product returns.
• Providing direct customer support and acting as a trusted operational partner.
• Supporting Key Account Managers with daily order-related activities.
• Monitoring and supporting automated order processes.
• Analyzing order data and KPIs to identify trends and improvement opportunities.
• Driving continuous improvement initiatives to optimize processes and enhance customer experience.
• Collaborating with Sales, Logistics, Planning, Production, Finance, and Automation teams to ensure smooth order execution.

Skills

Fluent English

Excel skills

ERP system experience

Analytical thinking

Education

Bachelor's degree

Tools

SAP

ERP system

Job description

Job Title

Order Management Specialist

Job Description

Join our Order Management team in a hybrid role that combines end‑to‑end order management with hands‑on support for automation and digital solutions. This is a pivotal position supporting our partners, where you will help deliver critical Patient Monitoring solutions to hospitals across the region.

• You are responsible for End‑to‑end Order Management for the Nordics region, ensuring accurate and timely execution of customer orders.
• Proactive monitoring and follow‑up of orders and customer requests, providing clear and timely updates on order status.
• Managing credit notes, billing disputes, and related financial order corrections.
• Processing and coordinating warranty claims and product returns.
• Providing direct customer support and acting as a trusted operational partner for customers.
• Supporting Key Account Managers with daily order‑related and operational activities.
• Monitoring and supporting automated order processes.
• Analyzing order data and key performance indicators (KPIs) to identify trends and improvement opportunities.
• Driving continuous improvement initiatives to optimize processes, reduce exceptions, and enhance customer experience.
• Collaborating cross‑functionally with Sales, Logistics, Planning, Production, Finance, and Automation teams to ensure smooth order execution.

You are part of the Hospital Patient Monitoring (HPM) Order Management team, working in a fast‑paced, collaborative, and international environment.

The team focuses on efficiency, automation, and customer satisfaction while supporting critical healthcare deliveries across the region.

Requirements and Qualifications

• You’ll need University degree 1-2 years of experience within Supply Chain (especially Order Management), logistics, sales support, customer service or a related field
• Fluent English
• Experience with SAP (preferred) or another ERP system
• Excellent MS Excel skills (including pivot tables) and strong proficiency in other Microsoft Office applications
• Openness to working with AI‑enabled tools, automation, and digital solutions, and a willingness to adopt new technologies
• A proactive problem‑solver mindset with strong analytical and data‑driven thinking
• Strong communication and stakeholder management skills
• Ability to prioritize effectively, work under pressure, and maintain a high level of accuracy and attention to detail
• Good communication skills

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week.

About Philips

Are you ready to do the work of your life to help the lives of others?

Learn more about our business, discover our rich and exciting history and learn more about our purpose.

At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

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