Order Management Specialist

ZF Group; Adapazarı; On-site; TRY 280,000 - 400,000; Full time

Benefits offered by this job

Private health insurance

Employee package

International team

Job summary

ZF Group in Sakarya/Arifiye is seeking an Order Management Specialist to coordinate customer orders with production planning, prioritize according to order requirements, and drive on-time delivery performance. The role interfaces between customers and internal planning, ensuring smooth end-to-end order flow per contracts.

Ideal candidates have a technical degree, several years in automotive or logistics, strong customer contact and negotiation skills, and fluent Turkish and English.

Qualifications

• Bachelor’s degree in engineering or related field.
• Multiple years of experience in automotive sector or logistics.
• Direct customer contact experience with customer oriented mindset and negotiation skills to reach optimum results.
• High stress management capability.
• Fluent Turkish and fluent in English speaking and writing.
• Driving license.

Responsibilities

• Coordinate customer orders with the site production planning department according to contracts with customers.
• Prioritize based on customer order requirements.
• Follow up the escalation path within the customer organization in case of delays.
• Responsible for customer delivery KPIs.
• Regularly follow up and update customer orders in the SAP system.

Skills

Customer coordination

Negotiation skills

Stress management

Turkish-English bilingual

Education

Bachelor’s Degree in Engineering or related field

Tools

SAP system

Job description

For our production plant in Sakarya/Arifiye, we are looking for a candidate for the position of Order Management Specialist.

About the team and role:

Join our dynamic Order Management Team, where we ensure a smooth end‑to‑end coordination of customer orders for our production plant in Sakarya/Arifiye. As a key interface between our customers and internal production planning, the team is responsible for managing order flows according to contractual requirements and ensuring on‑time delivery performance.

What you can look forward to as Order Management Specialist:

• Coordinates the customer orders with the site production planning department according to the contracts with the customers
• Prioritization based on the customer order requirements,
• Follow up the right escalation path within the customer organization in case of the customer order delays Responsible for the customer delivery KPIs,
• Regularly follow up and update customer order base within the SAP system.

Your profile as Order Management Specialist:

• Bachelor’s Degree in engineering or related field,
• Multiple years of experience in automotive sector or logistics,
• Direct customer contact experience with customer oriented mindset and negotiation skills to reach to optimum resultsHigh stress management capability,
• Fluent Turkish and fluent in English speaking and writing,
• Driving license.

Why you should choose ZF in Sakarya:

• An employment contract in a stable, global company,
• Private health insurance and employee package,
• Good working atmosphere; working in an international team, interesting projects, and tasks.

At ZF, work-life balance is firmly embedded in our corporate culture, as confirmed by our certification as a family-friendly employer through the berufundfamilie audit. The berufundfamilie label can be found on zf.com here: https://www.zf.com/mobile/de/careers/diversity_and_inclusion/diversity_and_inclusion.html