Operations Specialist - Fintech & Crypto Ops

WhiteBIT; Fatih; On-site; TRY 300,000 - 520,000; Full time

Benefits offered by this job

Official employment in Turkey

14 days paid vacation

Sick leave

Career development

Friendly working environment

Job summary

WhiteBIT, a leading crypto fintech company, seeks an Operations Specialist for our Turkey operations. You will execute daily processes, monitor controls, and investigate transaction exceptions across fiat and crypto activities, coordinating with Treasury, Finance, and tech teams to resolve issues.

You will maintain SOPs, runbooks, and evidence while tracking KPIs and supporting regulatory and MI requests. Strong analytical skills, Turkish/English fluency, and Excel/Tableau experience are

Qualifications

• Bachelor's degree in a business or finance-related field.
• 5-7 years of operations experience in crypto, fintech, payments, banking, brokerage, or high-volume digital platforms.
• Strong understanding of transaction lifecycles, reconciliations, exception management, incident escalation, SOPs, and controls.
• Familiarity with fiat and crypto deposit/withdrawal processes preferred.
• Strong analytical and problem-solving skills; ability to investigate across multiple systems/teams.
• Advanced Excel or Google Sheets; SQL/Tableau experience is an advantage.
• Strong ticket-writing, documentation, and stakeholder-management skills.
• Turkish and English at least B2 level.

Responsibilities

• Execute and monitor daily WhiteBIT TR operational processes and controls.
• Investigate fiat and crypto transaction exceptions and discrepancies.
• Coordinate reconciliations with Treasury, Finance, partners, and technical teams.
• Coordinate incidents and escalations with Support, Compliance, and Engineering.
• Maintain runbooks, SOPs, evidence, trackers, and handover notes.
• Monitor KPIs, SLAs, queues, and deviation reports; raise material issues.
• Support regulatory, audit, and MI requests with accurate data and evidence.
• Assist testing and rollout of new products; changes to processes.

Skills

Analytical skills

Excel/Sheets

SQL/Tableau

Documentation & Stakeholders

Turkish/English bilingual

Crypto/Fintech ops

Regulatory awareness

Education

Bachelor's degree in Business Administration, Economics, Finance, Industrial Engineering, MIS or related

Tools

SQL

Tableau

Job description

WhiteBIT, a leading crypto fintech company, seeks an Operations Specialist for our Turkey operations. You will execute daily processes, monitor controls, and investigate transaction exceptions across fiat and crypto activities, coordinating with Treasury, Finance, and tech teams to resolve issues.

You will maintain SOPs, runbooks, and evidence while tracking KPIs and supporting regulatory and MI requests. Strong analytical skills, Turkish/English fluency, and Excel/Tableau experience are