Fintech Operations Lead – Web3 & Blockchain

WhiteBIT Group; Turkey; On-site; TRY 360,000 - 540,000; Full time

Benefits offered by this job

Annual paid vacations – 14 workingdays

Sick leave compensation

Professional development and career成长

Warm and friendly working environment

Official employment in Turkey

Job summary

WhiteBIT Group is seeking an Operations Specialist in Turkey to manage daily operational processes for our growing crypto/fintech platform. You will drive reconciliation tasks, incident coordination, and process improvements to ensure smooth, compliant operations.

The role requires 5–7 years in operations within crypto or fintech and fluency in Turkish and English at B2 level. This is an on-site position offering professional growth and a dynamic, collaborative environment.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Finance, Industrial Engineering, MIS, or a related discipline.
• 5–7 years of operations experience in crypto, fintech, payments, banking, brokerage, or high-volume digital platforms.
• Familiarity with fiat and crypto deposit/withdrawal processes is strongly preferred.
• Strong analytical and problem-solving skills with cross-system investigation abilities.
• Advanced Excel or Google Sheets; experience with SQL/Tableau is an advantage.
• Strong ticket-writing, documentation, and stakeholder-management skills.

Responsibilities

• Execute and monitor daily WhiteBIT TR operational processes and controls.
• Investigate fiat and crypto transaction exceptions, balance discrepancies, and customer-impacting issues.
• Perform or support reconciliations and coordinate discrepancies with Treasury, Finance, partners, and tech teams.
• Coordinate incidents and escalations with Support, Compliance, Financial Monitoring, Product, Security, and Engineering.
• Maintain operational evidence, trackers, handover notes, runbooks, and SOPs.

Skills

Turkish (native)

English (B2)

Analytical skills

Excel/Google Sheets

SQL/Tableau

Education

Bachelor’s degree in Business Administration/Economics/Finance/related

Industrial Engineering / MIS / related discipline

Tools

SQL

Tableau

Job description

WhiteBIT Group is seeking an Operations Specialist in Turkey to manage daily operational processes for our growing crypto/fintech platform. You will drive reconciliation tasks, incident coordination, and process improvements to ensure smooth, compliant operations.

The role requires 5–7 years in operations within crypto or fintech and fluency in Turkish and English at B2 level. This is an on-site position offering professional growth and a dynamic, collaborative environment.