Operations & Business Development Manager

hrmade; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Corporate Client in Istanbul is seeking an experienced Operations & Business Development Manager to join its team. The role focuses on managing and improving logistics, warehouse, and e-commerce operations while contributing to business development, technology, and process improvement initiatives.

The position will help structure operational processes in line with growth objectives and will require strong leadership, ERP/WMS expertise, and a technology-oriented mindset to drive automation and

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or related field.
• Minimum 5 years of managerial experience in e-commerce operations and warehouse management.
• Proven experience in e-commerce fulfillment, warehouse, and logistics operations.
• Strong knowledge of ERP/WMS systems and inventory, fulfillment, and logistics processes.
• Strong leadership, communication, and problem-solving skills.
• Technology-oriented mindset with interest in automation and operational innovation.

Responsibilities

• Manage end-to-end logistics, warehouse, e-commerce fulfillment, order, shipment, inventory, and returns processes.
• Oversee warehouse operations including inbound, storage, picking, packing, shipment, stock counting, and returns.
• Lead workforce planning, team organization, and performance management for the operations team.
• Ensure timely and accurate fulfillment of e-commerce orders and continuously improve operational processes and service levels.
• Manage relationships and operational performance of logistics and courier service providers.
• Monitor inventory accuracy and alignment between physical stock and ERP/WMS systems.
• Ensure the effective use and continuous improvement of ERP, WMS, e-commerce platforms, and related integrations.
• Analyze operational processes and identify opportunities for efficiency, cost optimization, automation, and technology improvements.
• Establish and monitor operational KPIs and prepare regular reports and analyses for senior management.
• Lead operational improvement and transformation projects in line with the company’s growth objectives.
• Identify potential operational risks and develop effective solutions to ensure business continuity.
• Ensure compliance with occupational health and safety standards across warehouse and operational areas.
• Contribute to capacity planning and the development of scalable operational infrastructure.
• Explore new technologies, systems, and operational models that can support business growth.

Skills

E-commerce operations

Warehouse management

Logistics management

Process improvement

Leadership

Analytical thinking

Problem-solving

Communication skills

Education

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or related field

Tools

ERP/WMS systems

Job description

For one of our corporate clients, we are looking for an experienced Operations & Business Development Manager to join their organization.

This role will be primarily responsible for managing and continuously improving the company’s logistics, warehouse, and e-commerce operations, while also contributing to business development, technology, and process improvement initiatives. The position will play a key role in structuring operational processes in line with the company’s growth objectives.

Key Responsibilities

• Manage end-to-end logistics, warehouse, e-commerce fulfillment, order, shipment, inventory, and return processes,


• Oversee warehouse operations, including inbound, storage, picking, packing, shipment, stock counting, and returns,


• Lead workforce planning, team organization, and performance management for the operations team,


• Ensure timely and accurate fulfillment of e-commerce orders and continuously improve operational processes and service levels,


• Manage relationships and operational performance of logistics and courier service providers,


• Monitor inventory accuracy and ensure alignment between physical stock and ERP/WMS systems,


• Ensure the effective use and continuous improvement of ERP, WMS, e-commerce platforms, and related integrations,


• Analyze operational processes and identify opportunities for efficiency, cost optimization, automation, and technology improvements,


• Establish and monitor operational KPIs and prepare regular reports and analyses for senior management,


• Lead operational improvement and transformation projects in line with the company’s growth objectives,


• Identify potential operational risks and develop effective solutions to ensure business continuity,


• Ensure compliance with occupational health and safety standards across warehouse and operational areas,


• Contribute to capacity planning and the development of scalable operational infrastructure,


• Explore new technologies, systems, and operational models that can support business growth.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field,


• Minimum 5 years of managerial experience in e-commerce operations and warehouse management,


• Proven experience in e-commerce fulfillment, warehouse, and logistics operations,


• Preferably experienced in the retail, fashion, textile, or e-commerce industries,


• Strong knowledge of ERP/WMS systems, e-commerce operations, inventory, fulfillment, and logistics processes,


• Strong process improvement, analytical thinking, and problem-solving skills,


• Strong leadership and communication skills, with the ability to thrive in a fast-paced and rapidly growing environment,


• Technology-oriented mindset with an interest in automation and operational innovation.

Location & Working Model

The role will be based approximately 50% at the Esenyurt warehouse and 50% at the Ortaköy office.