Ocean Freight Operation Manager

The Peninsular and Oriental Steam Navigation Company; Fatih; On-site; TRY 300,000 - 450,000; Full time

Job summary

DP World is seeking an Ocean Freight Operation Manager to oversee end-to-end ocean export/import activities. The role focuses on operational excellence, regulatory compliance, and delivering high-quality service to customers.

Responsibilities include leading the Ocean Freight Operations team, coordinating with customers, carriers and internal stakeholders, and driving process improvements while monitoring costs and invoicing accuracy.

Qualifications

• Bachelor’s degree in logistics or related field.
• 7–10 years of Ocean Freight Forwarding Operations experience.
• 3+ years in leadership or people management.
• Strong knowledge of ocean freight imports/exports (FCL, LCL, Reefer).
• Familiar with Incoterms, customs procedures and trade regulations.
• Experience with ERP and Freight Forwarding systems; proficient in Excel.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead end-to-end ocean freight import/export operations (FCL, LCL, Reefer).
• Coordinate across customers, carriers, agents and internal teams.
• Monitor schedules, milestones and KPIs; drive improvements.
• Ensure compliance with SOPs, procedures and international trade rules.
• Coach and develop the Ocean Freight Operations team.
• Prepare performance reports and manage costs and invoicing.

Skills

Leadership

People management

Analytical skills

English proficiency

Planning

Stakeholder management

Decision making

Education

Bachelor's degree in Logistics/ Supply Chain/ International Trade/ Business Administration

Tools

Freight Forwarding systems

ERP platforms

Excel

Job description

We are looking for a detail-oriented Ocean Freight Operation Manager to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.

Your Responsibilities:

• Lead and oversee end-to-end Ocean Freight Import and Export operations, including FCL, LCL, and Reefer shipments,
• Ensure efficient execution of shipments while meeting customer service levels and operational KPIs,
• Monitor vessel schedules, shipment milestones, and operational performance, ensuring timely issue resolution,
• Ensure compliance with customer SOPs, company procedures, customs regulations, and international trade requirements,
• Lead, coach, and develop the Ocean Freight Operations team, fostering a collaborative and high-performance culture,
• Build and maintain strong relationships with customers, carriers, overseas agents, and internal stakeholders,
• Collaborate with Sales, Pricing, Procurement, Finance, Customs, and other teams to deliver integrated logistics solutions,
• Monitor operational costs, support profitability, and ensure timely and accurate invoicing,
• Drive continuous improvement initiatives by optimizing processes, implementing SOPs, and supporting digital transformation,
• Prepare operational reports, analyze performance data, identify risks, and implement corrective actions to improve service quality.

Your Profile:

• Bachelor's degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field,
• Minimum 7–10 years of experience in Ocean Freight Forwarding Operations,
• Minimum 3 years of leadership or people management experience,
• Strong knowledge of Ocean Freight Import and Export operations, including FCL, LCL, and Reefer shipments,
• Solid understanding of Incoterms, shipping documentation, customs procedures, and international trade regulations,
• Experience with Freight Forwarding systems and ERP platforms,
• Advanced proficiency in Microsoft Office applications, particularly Excel,
• Advanced level of English, both written and spoken,
• Strong leadership, coaching, and people development skills,
• Excellent analytical, problem-solving, and decision-making abilities,
• Strong financial awareness with the ability to manage operational costs and profitability,
• Proven ability to analyze operational data and transform it into meaningful management reports,
• Excellent communication, stakeholder management, and relationship-building skills,
• Customer-oriented mindset with a focus on operational excellence and continuous improvement,
• Strong planning, organizational, and prioritization skills,
• Ability to work effectively in a fast-paced and dynamic environment.
  

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone