Ocean Freight Operation Manager

DP World; Fatih; On-site; TRY 600,000 - 1,200,000; Full time

Job summary

DP World is seeking an experienced Ocean Freight Operation Manager to oversee end-to-end ocean export operations, coordinating with multiple stakeholders to ensure seamless and compliant service delivery. The role emphasizes leadership, process optimization, and cost control within a dynamic global logistics environment.

The successful candidate will manage FCL/LCL/Reefer shipments, monitor schedules, and drive continuous improvement while collaborating with Sales, Pricing, Procurement, Finance,

Qualifications

• Bachelor's degree in Logistics, Supply Chain, International Trade, Business Administration, or related field.
• 7–10 years of Ocean Freight Forwarding Operations experience.
• 3+ years of leadership or people management experience.
• Knowledge of Incoterms, shipping docs, customs procedures, and trade regulations.
• Experience with ERP and freight forwarding systems.

Responsibilities

• Oversee end-to-end Ocean Freight Import and Export operations, including FCL, LCL, and Reefer shipments.
• Ensure efficient execution of shipments while meeting customer service levels and KPIs.
• Monitor vessel schedules, milestones, and performance; resolve issues.
• Ensure compliance with SOPs, procedures, customs regulations, and trade requirements.
• Lead and develop the Ocean Freight Operations team.
• Build and maintain relationships with customers, carriers, overseas agents, and internal stakeholders.
• Collaborate with Sales, Pricing, Procurement, Finance, Customs, and other teams to deliver integrated logistics solutions.
• Monitor operational costs, support profitability, and ensure accurate invoicing.
• Drive continuous improvement by optimizing processes and implementing SOPs.
• Prepare operational reports and analyze performance data.

Skills

Leadership

Strategic planning

Stakeholder management

Analytical thinking

English proficiency

Cost management

Problem solving

Communication

Education

Bachelor's degree in Logistics, Supply Chain, International Trade, Business Administration, or related field

Tools

ERP platforms

Freight forwarding systems

MS Excel

Job description

Ocean Freight Operation Manager

We are looking for a detail-oriented Ocean Freight Operation Manager to manage end-to-end ocean export operations and ensure smooth coordination across all stakeholders. This role is key to maintaining operational excellence, ensuring compliance with international trade regulations, and delivering high-quality service to customers.

Your Responsibilities:

• Lead and oversee end-to-end Ocean Freight Import and Export operations, including FCL, LCL, and Reefer shipments,
• Ensure efficient execution of shipments while meeting customer service levels and operational KPIs,
• Monitor vessel schedules, shipment milestones, and operational performance, ensuring timely issue resolution,
• Ensure compliance with customer SOPs, company procedures, customs regulations, and international trade requirements,
• Lead, coach, and develop the Ocean Freight Operations team, fostering a collaborative and high-performance culture,
• Build and maintain strong relationships with customers, carriers, overseas agents, and internal stakeholders,
• Collaborate with Sales, Pricing, Procurement, Finance, Customs, and other teams to deliver integrated logistics solutions,
• Monitor operational costs, support profitability, and ensure timely and accurate invoicing,
• Drive continuous improvement initiatives by optimizing processes, implementing SOPs, and supporting digital transformation,
• Prepare operational reports, analyze performance data, identify risks, and implement corrective actions to improve service quality.

Your Profile:

• Bachelor's degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field,
• Minimum 7–10 years of experience in Ocean Freight Forwarding Operations,
• Minimum 3 years of leadership or people management experience,
• Strong knowledge of Ocean Freight Import and Export operations, including FCL, LCL, and Reefer shipments,
• Solid understanding of Incoterms, shipping documentation, customs procedures, and international trade regulations,
• Experience with Freight Forwarding systems and ERP platforms,
• Advanced proficiency in Microsoft Office applications, particularly Excel,
• Advanced level of English, both written and spoken,
• Strong leadership, coaching, and people development skills,
• Excellent analytical, problem-solving, and decision-making abilities,
• Strong financial awareness with the ability to manage operational costs and profitability,
• Proven ability to analyze operational data and transform it into meaningful management reports,
• Excellent communication, stakeholder management, and relationship-building skills,
• Customer-oriented mindset with a focus on operational excellence and continuous improvement,
• Strong planning, organizational, and prioritization skills,
• Ability to work effectively in a fast-paced and dynamic environment.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

Equal Employment Opportunity

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.