Fixed Core 2nd Line Operations Manager

Vodafone; Fatih; Hybrid; TRY 3,196,590 - 4,262,120; Full time

Benefits offered by this job

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive and flexible private health insurance

Discounted price deals for wide range of products & services

Job summary

Vodafone is seeking a skilled professional to manage Level-2 Network Operations in Fatih, Turkey. The role focuses on maintaining the Fixed Data Core Network and involves leadership in operations, problem-solving, and coordinating with various departments.

Successful candidates will possess at least 8 years of experience in telecommunications, a background in Engineering, and strong analytical skills. This position offers a hybrid work environment and comprehensive benefits including flexible health insurance and meal vouchers.

Qualifications

• Minimum 8 years of experience in Telecommunication.
• In-depth understanding of IP and Data Center Networks.
• Ability to multi-task.
• Strong communication, interpersonal, and decision-making skills.

Responsibilities

• Responsible for Level‑2 Network Operation, Maintenance, and Support.
• Lead L2 Operations and maintenance activities.
• Manage and organize group staff and work with departments.
• Take corrective actions during network interruptions.
• Perform regular health checks and manage vendor processes.

Skills

Good communication skills

Strong analytical skills

Problem-solving abilities

Ability to work with ambitious timelines

Intermediate or advance level of English

Education

Graduate from Electronic, Computer & Science, Telecommunication Engineering

Job description

About the Role

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

• The purpose of this role is to be responsible for the management of Level‑2 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products based on 7/24/365 time.
• To lead and perform L2 Operations and maintenance activities of Fixed Data Core Network. Responsible for all Level 2 Operations (integration, roll‑out, acceptance, troubleshooting, configuration management, SLA/OLA management, etc) for corresponding products and services.
• Managing and organizing group staff, working with Network Planning and regarding departments.
• Organize and manage Fixed Data Core Network Level‑2 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments.
• Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs. Interfering when needed, ensuring escalation and reporting to other departments within this scope realising works below mentioned.
• Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network.
• Determining and correcting of the wrong configurations within health check.
• Making necessary health care checks regularly.
• Supporting Level‑1 Team for solving alarms, events and troubleshooting issues.
• Manage and operate Fixed Data Core Network Transformation in scope of Technology Evolution, SDN, Digitalization and AI based Applications.
• Create and develop capacity, quality and fault report for Fixed Data Core Network systems to increase service quality.
• All activities and work done according predefined by Fixed Data Core Network Operation with reporting.
• Manage and coordinate vendor processes and operational activities.
• Manage and coordinate acceptance tests of Fixed Data Core Network equipment and deployments, identification of non‑conformities and taking corrective actions.
• Definition of Vodafone requirements and ensuring development at technology level is provided by vendors.
• Taking pro‑active role to manage operational process of projects executed within NOC as well as Central Planning departments.

Who You Are

• Good communication skills.
• Ability to work with ambitious timelines in a dynamic, high‑growth environment.
• Strong communication / interpersonal and decision‑making skills – ability to balance conflicting interests.
• Supply high concentration and attention.
• Strong analytical skills and problem‑solving abilities, ability to multi‑task.
• Graduate from Electronic, Computer & Science, Telecommunication Engineering.
• Experience and in‑depth understanding on IP and Data Center Networks.
• Have minimum 8 years of experience in Telecommunication.
• Have not restriction for mobility.
• To have intermediate or advance level of English.
• Takes personal responsibility.

Benefits

• Vflexy: Flexible Benefits Program.
• Hybrid working kit.
• Ergonomic kit allowance.
• Digital meal voucher.
• Flexible transportation allowance.
• Employee assistance hotline & counselling.
• Comprehensive and flexible private health insurance.
• Discounted price deals for wide range of products & services.

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