MEA Commercial Operations & Order Management Specialist

Aviagen; Çankaya; On-site; TRY 350,000 - 550,000; Full time

Job summary

Aviagen in Turkey is seeking a Commercial Support specialist to coordinate orders across MEA, connect customers with the commercial team, supply base, planning, export, quality and technical functions, ensuring accurate order execution and high service levels.

You will provide timely data, reports, and support budgets/forecasts, while identifying process improvements and leading improvement projects. Travel up to 30 days/yr may be required.

Qualifications

• Bachelor's degree in business administration, international trade, economics, supply chain or related field.
• Experience in commercial support, sales operations, order management, customer service, planning or similar coordination role.
• Experience across functions and with customers in an international or regional business environment.
• Fluent written and spoken English; additional languages relevant to the region are an advantage.
• MS Office excellence; ERP/CRM or order-management systems desirable.

Responsibilities

• Coordinate end-to-end order management and communicate with supply base, commercial team and customers.
• Obtain customer confirmation for upcoming orders and follow up on outstanding information or actions.
• Coordinate with planning and export on order requests, revisions and cancellations and keep stakeholders informed.
• Support the annual business plan, five-year forecast, CFT and sales meetings and other requirements.
• Monitor credit notes requirements and coordinate their submission for the specified regions.
• Act as a back-up for agreed commercial support and reporting processes to ensure business continuity.
• Identify process gaps and lead or support improvement projects.

Skills

English fluency

Customer focus

Planning & organization

Attention to detail

Analytical thinking

Education

Bachelor's degree in business administration

Bachelor's degree in international trade

Tools

Excel

ERP systems

CRM systems

Poultry Suite/Order platforms

Job description

Aviagen in Turkey is seeking a Commercial Support specialist to coordinate orders across MEA, connect customers with the commercial team, supply base, planning, export, quality and technical functions, ensuring accurate order execution and high service levels.

You will provide timely data, reports, and support budgets/forecasts, while identifying process improvements and leading improvement projects. Travel up to 30 days/yr may be required.