Luxury Spa & Wellness Director

IHG Hotels & Resorts; Çankaya; On-site; TRY 600,000 - 900,000; Full time

Job summary

InterContinental Grand Ankara is seeking an experienced SPA Manager to lead our SPA & Wellness team. You will drive strategic operations, maintain brand standards, and elevate guest experiences across all treatments and services.

Key responsibilities include budgeting, revenue management, staff development, and collaboration with hotel leadership to deliver memorable experiences while upholding IHG quality and safety standards.

Qualifications

• Experience leading SPA & Wellness departments in international luxury hotels.
• Strong knowledge of SPA operations, wellness services, and departmental management.
• Proven leadership, team management, and organizational skills.
• Good command of English, both written and spoken.
• Excellent guest relations and customer service skills.
• Experience in SPA sales, marketing, budgeting, and revenue management.
• Strong knowledge of financial reporting, cost control, and KPI analysis.

Responsibilities

• Oversee daily operations of the SPA & Wellness Department, ensuring service standards are met.
• Provide strategic direction and effective leadership for efficient operations.
• Deliver service in line with IHG brand standards and HeartBeat metrics.
• Enhance guest experience and implement loyalty initiatives.
• Manage daily staff scheduling, assignments, and performance reviews.
• Coach and develop team members to improve performance and engagement.
• Prepare annual business plans, departmental budgets, and revenue targets.
• Develop marketing, promotional, and revenue strategies for SPA profitability.
• Monitor SPA treatments, services, retail sales, and overall performance.
• Manage supplier relationships and procurement per IHG policies.
• Ensure compliance with Way of Clean, health, hygiene, and safety standards.
• Conduct inspections of facilities, equipment, and service quality.
• Prepare financial reports, revenue/expense analyses, and KPIs.
• Collaborate with hotel management and other departments for seamless operations.
• Promote SPA services and visibility through events and promotions.
• Participate in VIP guest recognition and personalized experiences.
• Handle guest requests, feedback, and complaints professionally.

Skills

SPA operations

Leadership

Revenue management

Budgeting

KPI analysis

Customer service

Sales-oriented

English proficiency

Tools

Microsoft Office

Hotel management software

Job description

InterContinental Grand Ankara is seeking an experienced SPA Manager to lead our SPA & Wellness team. You will drive strategic operations, maintain brand standards, and elevate guest experiences across all treatments and services.

Key responsibilities include budgeting, revenue management, staff development, and collaboration with hotel leadership to deliver memorable experiences while upholding IHG quality and safety standards.