Spa Manager

IHG Hotels & Resorts; Çankaya; Presencial; TRY 600.000 - 900.000; Jornada completa

Descripción de la vacante

InterContinental Grand Ankara is seeking an experienced SPA Manager to lead our SPA & Wellness team. You will drive strategic operations, maintain brand standards, and elevate guest experiences across all treatments and services.

Key responsibilities include budgeting, revenue management, staff development, and collaboration with hotel leadership to deliver memorable experiences while upholding IHG quality and safety standards.

Formación

• Experience leading SPA & Wellness departments in international luxury hotels.
• Strong knowledge of SPA operations, wellness services, and departmental management.
• Proven leadership, team management, and organizational skills.
• Good command of English, both written and spoken.
• Excellent guest relations and customer service skills.
• Experience in SPA sales, marketing, budgeting, and revenue management.
• Strong knowledge of financial reporting, cost control, and KPI analysis.

Responsabilidades

• Oversee daily operations of the SPA & Wellness Department, ensuring service standards are met.
• Provide strategic direction and effective leadership for efficient operations.
• Deliver service in line with IHG brand standards and HeartBeat metrics.
• Enhance guest experience and implement loyalty initiatives.
• Manage daily staff scheduling, assignments, and performance reviews.
• Coach and develop team members to improve performance and engagement.
• Prepare annual business plans, departmental budgets, and revenue targets.
• Develop marketing, promotional, and revenue strategies for SPA profitability.
• Monitor SPA treatments, services, retail sales, and overall performance.
• Manage supplier relationships and procurement per IHG policies.
• Ensure compliance with Way of Clean, health, hygiene, and safety standards.
• Conduct inspections of facilities, equipment, and service quality.
• Prepare financial reports, revenue/expense analyses, and KPIs.
• Collaborate with hotel management and other departments for seamless operations.
• Promote SPA services and visibility through events and promotions.
• Participate in VIP guest recognition and personalized experiences.
• Handle guest requests, feedback, and complaints professionally.

Conocimientos

SPA operations

Leadership

Revenue management

Budgeting

KPI analysis

Customer service

Sales-oriented

English proficiency

Herramientas

Microsoft Office

Hotel management software

Descripción del empleo

Job Description

• Oversee and manage all daily operations of the SPA & Wellness Department, ensuring compliance with established service standards,
• Provide strategic direction and effective leadership to ensure efficient departmental operations,
• Deliver exceptional service in accordance with IHG brand standards and HeartBeat guest satisfaction metrics,
• Continuously enhance the guest experience and implement initiatives to improve guest satisfaction and loyalty,
• Manage daily staff scheduling, task assignments, and performance evaluations,
• Motivate, coach, and develop team members to improve performance, engagement, and professional growth,
• Prepare and implement annual business plans, departmental budgets, and revenue targets,
• Develop and execute marketing, promotional, and revenue management strategies to maximize SPA profitability,
• Monitor and analyze SPA treatments, services, retail sales, and overall departmental performance,
• Manage supplier relationships and procurement processes in accordance with IHG supplier management policies,
• Ensure full compliance with IHG Way of Clean standards, health regulations, hygiene requirements, and safety procedures,
• Conduct regular inspections of SPA facilities, equipment, cleanliness, and overall service quality,
• Prepare financial reports, revenue and expense analyses, and key performance indicators (KPIs),
• Conduct regular operational reviews and performance evaluation meetings,
• Collaborate closely with hotel senior management and other departments to ensure seamless operations,
• Promote SPA services and enhance departmental visibility through hotel events and promotional activities,
• Actively participate in VIP guest recognition, special events, and personalized SPA experiences,
• Handle guest requests, feedback, and complaints professionally and efficiently,
• Maintain consistently high service standards in accordance with international hospitality and SPA practices.

Required Qualifications

• Previous management experience in SPA & Wellness departments, preferably within international luxury hotels,
• Strong knowledge and experience in SPA operations, wellness services, and departmental management,
• Proven leadership, team management, and organizational skills,
• Good command of English, both written and spoken,
• Excellent guest relations and customer service skills,
• Experience in SPA sales, marketing, budgeting, and revenue management,
• Strong knowledge of financial reporting, cost control, and KPI analysis,
• Proficiency in Microsoft Office applications,
• Familiarity with SPA reservation systems and hotel management software is preferred,
• Knowledge of international hygiene, health, safety, and service quality standards,
• Strong analytical thinking, decision-making, and problem-solving abilities,
• Excellent communication, interpersonal, and professional presentation skills,
• Sales-oriented mindset with the ability to develop revenue-generating strategies,
• Positive attitude, professional approach, and strong commitment to guest satisfaction,
• Ability to work effectively within a team and manage responsibilities in a fast-paced environment,
• High standards of personal grooming, appearance, and professional conduct,
• Ability to maintain and deliver services in accordance with international hospitality and IHG brand standards.

We look forward to meeting dedicated and experienced SPA Manager candidates who are passionate about leading our SPA & Wellness team, delivering exceptional and memorable guest experiences, continuously improving service quality, and contributing to the ongoing success of InterContinental Grand Ankara.