Spa Manager

Arven Consultancy; Çankaya; On-site; TRY 300,000 - 540,000; Full time

Job summary

Arven Consultancy in Ankara is seeking an experienced SPA Manager to lead the SPA & Wellness team in a luxury hotel, ensuring service excellence in line with IHG standards.

You will manage daily operations, budgets, and revenue targets, coach staff, monitor guest feedback, and collaborate with other departments to deliver VIP experiences. The ideal candidate has at least 3 years of spa management, an associate degree or higher, strong leadership, and advanced English.

Qualifications

• 3+ years in SPA & Wellness with management duties.
• Experience in international luxury hotels preferred.
• Strong leadership and organizational skills.
• Budgeting, revenue and cost control experience.
• Advanced English (speaking & writing).

Responsibilities

• Oversee daily SPA & Wellness operations.
• Lead schedules, coaching and performance reviews.
• Monitor guest feedback and implement improvements.
• Prepare budgets, forecasts, and revenue targets.
• Drive sales, promotions and retail initiatives.
• Maintain hygiene and safety standards.
• Coordinate with hotel teams on events and VIP experiences.
• Handle guest requests and resolve complaints.

Skills

SPA Management

Leadership

Budgeting

Revenue Mgmt

Guest Service

English Proficiency

Education

Associate degree

Bachelor degree or higher

Tools

MS Office

Spa systems

Job description

We are looking for an experienced SPA Manager to lead our SPA & Wellness team at Ankara.

The ideal candidate will combine operational expertise with strong leadership and commercial awareness, creating memorable guest experiences while improving service quality and departmental performance.

Key Responsibilities

• Lead the daily operations of the SPA & Wellness Department, ensuring consistent service delivery in line with IHG brand standards.
• Manage team schedules, task assignments, performance reviews, coaching, and development.
• Monitor guest feedback and HeartBeat results, turning insights into actions that improve satisfaction and loyalty.
• Prepare departmental business plans, budgets, forecasts, and revenue targets.
• Develop sales, promotional, and retail initiatives to increase revenue and profitability.
• Track treatment performance, retail sales, costs, and operational KPIs.
• Oversee supplier relationships, purchasing, and stock control in accordance with hotel policies.
• Maintain high standards of hygiene, cleanliness, health, and safety, including IHG Way of Clean requirements.
• Inspect facilities and equipment regularly, coordinating maintenance and service improvements.
• Work closely with hotel management and other departments on promotions, events, and personalized VIP experiences.
• Handle guest requests and complaints promptly and professionally.

What We Are Looking For

• At least 3 years of relevant SPA & Wellness experience, including management responsibilities, preferably within international luxury hotels.
• An associate degree or higher.
• Strong knowledge of SPA operations, wellness services, treatment offerings, and retail sales.
• Proven leadership, team development, and organizational skills.
• Advanced English proficiency in speaking, reading, and writing.
• Experience in budgeting, revenue management, financial reporting, and cost control.
• Excellent guest relations, communication, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with SPA reservation and hotel management systems is an advantage.
• Knowledge of international hygiene, health, safety, and service standards.
• A sales-oriented approach, attention to detail, and a strong commitment to guest satisfaction.
• Flexibility to work in a dynamic hotel environment and maintain high standards of professional presentation.
• For candidates subject to military service in Türkiye, service must be completed or exemption obtained.

If you are passionate about wellness, team leadership, and exceptional hospitality, we would be pleased to hear from you.