Logistics Operations Specialist - Customer & Shipments

Adecco Portugal; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Adecco Portugal is currently seeking a Customer Service Specialist for a client operating in the Logistics sector. You will manage the full operation from booking to delivery, coordinate with carriers and overseas offices, and provide customers with shipment status updates.

The role requires a Bachelor's degree, at least 2 years of experience, excellent English, and strong MS Office skills. You will handle invoicing, documentation, and reporting while ensuring compliance with SOPs.

Qualifications

• Bachelor’s degree from reputable universities
• 2+ years of work experience
• Excellent command of both written and spoken English
• Strong computer skill, good command of MS Office applications
• Hard working, proactive and having multitasking skills
• Strong communication skills (verbal and written) and teamwork spirit
• Open-minded, self-learner and flexible for change
• Driving license (class B) and being an active driver is preferred

Responsibilities

• Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements
• Processing received orders; booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis
• Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices
• Ensuring all systems are updated timely to reflect actual data
• Making any necessary shipment related arrangements with the suppliers
• Documentation follow up, Bill of Lading and Delivery Order issuance
• Invoicing and cost follow up
• Keeping requested reports for the shipment activities

Skills

English proficiency

MS Office

Communication skills

Teamwork

Multitasking

Adaptability

Driving license

Education

Bachelor's degree

Tools

MS Office

Job description

Adecco Portugal is currently seeking a Customer Service Specialist for a client operating in the Logistics sector. You will manage the full operation from booking to delivery, coordinate with carriers and overseas offices, and provide customers with shipment status updates.

The role requires a Bachelor's degree, at least 2 years of experience, excellent English, and strong MS Office skills. You will handle invoicing, documentation, and reporting while ensuring compliance with SOPs.