Logistics Operations and Sales Support Specialist

ofi Türkiye; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

ofi Türkiye is seeking a detail-oriented logistics contract coordinator to manage inbound contracts for buyers in Türkiye and coordinate with global origin teams. You will handle document accuracy, invoicing, and shipment instructions to ensure timely deliveries.

The role requires English proficiency, strong MS Office skills, and the ability to work with diverse teams across regions. Based in Istanbul, it offers a full-time on-site position with growth opportunities.

Qualifications

• Proficient in written and spoken English.
• Excellent customer service skills.
• Ability to communicate and coordinate with different nationalities and cultures.
• Analytical thinking, attention to detail, multitasking, problem solving.

Responsibilities

• Handle inbound contracts execution for buyers in Türkiye.
• Apply key incoterms: FOB, CFR, CIF to Türkiye ports.
• Coordinate with Logistics team manager in Singapore.
• Issue sales contracts from the system and share with buyers.
• Share and track advance payment invoices to buyers.
• Create shipment instructions for origin logistics teams.
• Provide regular status updates on shipments to buyers and traders.
• Track shipment documents and coordinate with origins for documents.
• Identify contracts at risk of delay and chase origins to minimize delays.
• Share shipment documents with buyers as required.
• Coordinate with origin teams and Turkish offices for inbound shipments.
• Maintain a contract tracking file from start to finish.

Skills

English

Customer service

Cross-cultural communication

Analytical thinking

Attention to detail

Multitasking

Problem solving

Learning new systems

Tools

MS Office

Contract management system

Job description

Location: İstanbul, Türkiye

Employment Type: Full-Time

About Us

ofi Tarım Sanayi ve Ticaret A.Ş. Founded in 1989 and headquartered in Singapore, ofi is a leading global agricultural company supplying food and industrial raw materials to over 22.000 customers worldwide, operating from seed to shelf. Our team of 72.000 employees from 66 countries holds leading positions in most of our 18 platforms, including cocoa, coffee, nuts, hazelnuts, sesame, spices, rice, and sugar. In Türkiye, ofi operates with a hazelnut processing plant in Giresun, hazelnut shelling plants in Ordu and Sakarya provinces, and a head office in Istanbul.

Key Responsibilities:

• Handling the inbound contracts execution for buyers based in Turkiye.
• The Key incoterms of contracts will be FOB, CFR and CIF to Turkiye ports from around the world.
• Working closely and coordinating with Logistics team manager in Singapore
• Issuing sales contracts from system and sharing with buyers
• Sharing and tracking advance payment invoices to buyers
• Creating shipment instructions and sharing with origin logistics team who will be shipping the cargo to Turkiye. The origin teams are based around the world across South America, Africa and Asia countries.
• Regular communication on pending shipments status with origin teams and updating the buyers and trader on shipment status.
• Tracking shipment documents and coordinating shipment documents with the origins
• Flag and highlight any contracts which could be delayed, chase the origins to ensure minimum delays.
• Checking the completeness and correctness of shipment documents
• Sharing shipment documents copies with buyers where required.
• Sharing invoices with buyers or their banks for payments.
• When required, coordinating with origin teams and shipping line offices in Turkiye for shipments in bound on pending joun.....
• Managing a contract tracking excel file to track contracts from end to end cycle.

Skill Sets:

• Proficient in written and spoken English
• Proficient in MS office (email/ word/ Excel)
• Willing to learn company’s internal Contract management system
• Excellent customer service skills
• Ability to communicate and coordinate with different nationalities and cultures
• Analytical thinking, Attention to detail, Multitasking, problem solving

Required/Desired Education and Qualifications

• Minimum 3-4 years of relevant work experience
• Previous experience in international companies’ import logistics department or with major shipping lines handling documentation will be an advantage.