Key Account Manager

Wellbees; Fatih; Hybrid; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Sodexo meals

Generous leave policy

Referral bonus

Wellbees app access

Team activities

Career growth

Open communication

Talent focus

Job summary

Wellbees is seeking a Customer Success professional to join its team in a hybrid work environment. You will manage key client relationships, drive adoption of the Wellbees platform, and ensure customer satisfaction through proactive communication and issue resolution.

With 3-4 years in customer success or related roles, you will collaborate with Product and sales teams to expand value, deliver onboarding support, and maintain strong client partnerships across multiple industries.

Qualifications

• 3-4 years in customer success, account management or related consulting in HR-Tech/B2B SaaS
• Sales experience is a plus
• Excellent communication and problem-solving skills
• Customer-oriented with ability to build strong relationships with assigned clients

Responsibilities

• Own account management and drive adoption
• Prioritise and manage multiple projects to meet deadlines
• Be the first point of contact for customer questions and issues
• Assist onboarding and communicate feedback to Product Team
• Proactively drive product adoption and retention
• Expand customer packages and relationship value

Skills

Customer Success

Account Management

HR-Tech / SaaS experience

Communication

Problem solving

Relationship building

Proactive teamwork

Startup culture

Job description

Wellbees is an employee wellbeing platform that increases personal wellbeing by using the power of social interactions within companies. 82% of all employees using Wellbees gain at least one healthy habit. Wellbees is a one-stop shop for all things employee wellbeing for HR, giving the department about 80% savings on the time&budget consumed. Wellbees currently serves 215K+ employees in 80+ companies, 100+ countries, and 10 languages. Please see more information here: www.wellbees.co

We are looking for a team member for our Customer Success Team.

What you’ll bring with you

• 3-4 years of relevant work experience in customer success, account management or management consulting organization preferably at an HR-Tech, B2B SaaS or related multinational company
• Sales experience is plus
• Being a great communicator and problem solver
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and teamwork environment

How you’ll make an impact

• Will be responsible for Account Management
• Success in prioritizing and managing multiple projects and meeting deadlines
• Be the first contact for the customers’ questions & problems and reply/resolve the issue directly or assign to the relevant team
• Help the onboarding process of customers while setting up their account, sharing their requests and feedback with the Product Team
• Get in touch with customers on a regular basis about the product feature updates
• Collect feedback from customers and share insights with the Product Team
• Proactively drive adoption and retention
• Build relationships with customer and ensure the services they need are provided to receive maximum impact
• Expand our customers' packages

What we offer

• Working hybrid
• Sodexo to cover all the yummy food expenses monthly
• All-Inclusive Leave Policy (Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)
• Refferral Bonus(If you recommend a friend to a new position you get a customized gift)
• All bees can use the Wellbees app
• Dynamic work ecosystem where you can take initiative and responsibility
• Enjoyable team/company activities
• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open communication, teamwork, and strong company culture
• Strong focus on talent, not titles!
• This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special