Customer Success Executive

Vispera; Fatih; On-site; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid Work Option

Meal Card

Continuous Learning and Development Opportunities

In‑House Events and Team‑Building Activities

Job summary

A leading tech company in Turkey is seeking a Customer Success Executive to build and maintain long-term relationships with clients. You will ensure customer satisfaction by monitoring projects and providing support for day-to-day product usage. The ideal candidate has over 3 years of experience in Customer Success or Account Management with strong communication skills in English. The position offers hybrid work options and various perks including a meal card and continuous development opportunities.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or client-facing roles in software/technology/SaaS companies.
• Excellent communication skills with clients from diverse backgrounds.
• Strong customer-focused approach and ability to drive engagement.

Responsibilities

• Build and maintain relationships as the first point of contact for customer accounts.
• Monitor ongoing projects to ensure customer satisfaction.
• Support customers in using products effectively and overcoming challenges.
• Collaborate with technical teams to convey and implement customer requests.

Skills

Customer Success experience

Business fluency in English

Interpersonal skills

Problem-solving mindset

Collaboration and teamwork

Analytical thinking

Tools

Microsoft Office Suite

Ticketing/project management tools

Online meeting tools

Job description

About the job Customer Success Executive

About Vispera

As Vispera, we offer Image Recognition and Data Analytics-based retail execution and tracking services to the key players in the retail and FMCG industry. With our products Storesense and Shelfsight and our exquisite customer service, we provide our clients with perfect store solutions that radically change their way of running and monitoring their field operations.

Role Highlights:

• Act as the first point of contact for multiple customer accounts, building and maintaining long-term relationships.
• Ensure continuity and customer satisfaction by closely monitoring and following up on ongoing projects, aiming to meet needs and exceed expectations.
• Organize and manage client meetings, prepare necessary presentations and documentation.
• Provide hands‑on support to customers regarding the day‑to‑day use of products and services, helping them overcome any challenges and get the most value from our solutions.
• Introduce new features and products to clients, and support them throughout the onboarding and adaptation processes to ensure effective usage from day one.
• Collaborate closely with technical teams to ensure customer requests are accurately conveyed and properly implemented.
• Gather and channel customer feedback to contribute to product improvement and new feature development.
• Support project planning and ensure the smooth execution of customer‑related processes with a structured and goal‑oriented approach.
• Work cross‑functionally with sales, operations, data & insights, R&D, and software teams.

Unique Strengths You Bring to the Table:

• 3+ years of hands‑on experience in Customer Success, Account Management, or another client‑facing role within software, technology, or SaaS companies.
• Business fluency in English (speaking and writing).
• Passion for technology and for being a part of a fast‑growing BaaS company.
• Excellent interpersonal skills and ability to communicate clearly with clients from diverse backgrounds.
• Customer‑focused approach.
• Persuasive and confident in driving customer engagement.
• Strong collaboration and teamwork mindset.
• Conflict and stress management skills.
• A problem‑solving mindset—fast, creative, and pragmatic in finding solutions.
• Strong analytical thinking and attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience working with ticketing/project management tools (e.g., Monday, Jira).
• Comfort using online meeting tools (e.g., Google Meets, Microsoft Teams).

Would Be Nice If You Have:

• Have knowledge of ISO 27001:2022 and act as required by these systems. (*)

*: Vispera will provide relevant trainings, in case of a need if the personnel havent got these trainings, after the recruitment within 3 months.

Exclusive Perks Just for You:

• Hybrid Work Option: Remote‑first culture with occasional in‑office meetups when collaboration calls for it.
• Meal Card: A special touch to spice up your day!
• Continuous Learning and Development Opportunities: Access to training programs with contracted companies.
• In‑House Events and Team‑Building Activities: Moments filled with collaboration and fun.

At Vispera, we are committed to diversity, equity, and inclusion. Our recruitment process is free from bias and provides equal opportunities to all applicants, regardless of gender, nationality, ethnicity, religion, disability status, or any other personal characteristic.