Kartaca Technical Operations Specialist

Kartaca; Turkey; On-site; TRY 200,000 - 320,000; Full time

Job summary

Kartaca in Turkey seeks an Operations Manager to translate customer needs into actionable tasks, plan services, and steer daily Kanban work within a growing tech environment.

You will drive KPI/SLA alignment, document tools and procedures, and coordinate the team through incidents and changes, ensuring reliable service delivery and continuous improvement.

Qualifications

• Undergraduate degree in Engineering, Informatics, Computer Science or MIS.
• 2+ years in operations management and resource management.
• Proficient reading, writing and speaking English.
• Minimum 5 years using Linux as a user.
• Willing to learn security, redundancy and continuity criteria in software/systems.
• Interest or experience in KPI-based operations management and SLA.

Responsibilities

• Define customer requests and turn them into defined tasks with a timeline and team analysis.
• Add tasks to daily operation plan and manage them in Kanban.
• Plan services for internal use and monitor delivery.
• Lead daily team planning and coordinate during incidents.
• Document tools and services and keep them up-to-date.
• Ensure tasks comply with company procedures and SOPs.
• Track and report SLA and KPI performance within the team.

Skills

English proficiency

Jira & Confluence

Google Workspace

Linux user

KPI/SLA management

Education

Undergraduate degree in Engineering/Informatics/CS/MIS

Tools

Jira

Confluence

Google Workspace

Job description

At Kartaca, our goal is to create the perfect solutions for our customers. With the business standards that we do not compromise and preferring free software, we work to develop products that make us proud.We are looking for new teammates who share the same enthusiasm; are curious to learn, willing to add value to what they do, and have work ethics.

The ideal candidate;

• has an undergraduate degree in relevant departments such as Engineering, Informatics, Computer Science, and Management Information Systems
• has previously worked in operations management and resource management
• is proficient in reading, understanding, and speaking English
• has a minimum 2 years of experience with Atlassian Jira and Confluence, Google Workspace, and office software
• has a minimum 5 years of experience using the Linux operating system as a user
• is willing to learn or apply security, redundancy, and continuity criteria in software and system scope
• has experience/is interested in learning operations management based on KPI performance criteria and SLA

Job Description

• Define requests from customers and turn them into defined tasks by creating a time plan and analysis together with the team
• Include tasks in the daily operation plan and manage them in the Kanban model
• Plan services developed and managed for internal company use
• Make and follow up on the team's daily planning
• Orchestrate the team in sudden problems that arise
• Document tools and services and keep them up-to-date
• Control the development or configuration of tools and services in accordance with company procedures
• Ensure reporting and realization of SLA and KPI criteria within the team