Junior Field Service Engineer - Ankara

OSI Systems, Inc.; Çankaya; On-site; TRY 180,000 - 240,000; Full time

Job summary

Rapiscan, an OSI Systems, Inc. company, is seeking a Junior Field Service Engineer based in Ankara, Turkey. You will support CVI systems nationwide, performing hands-on maintenance, troubleshooting, and customer support.

Responsibilities include preventive maintenance, fault diagnosis, and on-site service, with travel across Turkey. Strong diagnostic skills and independent work ethic are essential, along with good communication ability and willingness to travel.

Qualifications

• BTEC, City & Guilds, HNC, or equivalent engineering qualification.
• Knowledge of hydraulic, electrical, electro-mechanical, or industrial systems.
• Understanding of IT networking technologies; CCNP or similar beneficial.
• Experience with PLC-controlled systems, HV systems, radar, or integrated technology solutions is an advantage.
• Relevant practical experience will also be considered.

Responsibilities

• Perform preventative maintenance, inspections, repairs, and fault diagnosis on CVI systems.
• Serve as the local technical point of contact for customers throughout Turkey.
• Carry out troubleshooting and corrective maintenance on mechanical, electrical, hydraulic, and IT-related systems.
• Support maintenance and servicing of Mercedes-based inspection vehicles.
• Coordinate and perform scheduled maintenance activities on deployed cargo inspection systems.
• Provide technical support and respond to customer service requests both remotely and on-site.
• Complete service reports and technical documentation accurately.
• Maintain company-issued tools, equipment, vehicles, and spare parts.
• Build positive customer relationships and deliver high-quality service.
• Follow all health, safety, and operational requirements.

Skills

Diagnostic skills

Troubleshooting

Independent work

Verbal and written communication

Willingness to travel

Education

Engineering qualification (BTEC/City & Guilds/HNC)

Tools

PLC-controlled systems

HV systems

Radar

IT networking (CCNP beneficial)

Job description

Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Role Overview

We are looking for a motivated Junior Field Service Engineer to join our team in Turkey. Based in Ankara, you will support Rapiscan’s Cargo Vehicle Inspection (CVI) systems across the country, providing hands‑on maintenance, troubleshooting, repairs, and customer support.

Responsibilities

• Perform preventative maintenance, inspections, repairs, and fault diagnosis on Cargo Vehicle Inspection (CVI) systems.
• Serve as the local technical point of contact for customers throughout Turkey.
• Carry out troubleshooting and corrective maintenance on mechanical, electrical, hydraulic, and IT-related systems.
• Support the maintenance and servicing of Mercedes-based inspection vehicles.
• Coordinate and perform scheduled maintenance activities on deployed cargo inspection systems.
• Provide technical support and respond to customer service requests both remotely and on-site.
• Complete service reports and technical documentation accurately.
• Maintain company‑issued tools, equipment, vehicles, and spare parts.
• Build positive customer relationships and deliver high-quality service.
• Follow all health, safety, and operational requirements.

Qualifications

• BTEC, City & Guilds, HNC, or equivalent engineering qualification.
• Knowledge of hydraulic, electrical, electro‑mechanical, or industrial systems.
• Understanding of IT networking technologies; CCNP or similar beneficial.
• Experience with PLC‑controlled systems, HV systems, radar, or integrated technology solutions is an advantage.
• Relevant practical experience will also be considered

Candidate Requirements

• Experience supporting complex technical equipment involving mechanical, electrical, hydraulic, PLC, engine, generator, or networking technologies.
• Strong diagnostic and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Willingness to travel throughout Turkey.