IT Support Professional

Robert Bosch Group; Manisa; On-site; TRY 180,000 - 240,000; Full time

Job summary

Bosch in Manisa, Turkey is seeking an IT Support Professional within Workplace Support and Digital Enablement to deliver high-quality end-user support and optimize IT workplace environments. You will provide end-to-end 1st/2nd level support for desktops, laptops, mobile devices, and printers, manage local IT inventory, and drive simple automations with Microsoft Power Platform.

You will also run short practical sessions to boost digital skills.

Qualifications

• Bachelor’s degree in computer engineering, information technologies, or a related field.
• Minimum 2 years of experience in IT Support Services with ITIL knowledge.
• Strong customer orientation with excellent communication and problem-solving skills.
• Windows 11 and practical IT hardware knowledge.
• Experience with network connectivity and industrial device protocols; Power Automate/Power Apps is a plus.
• Team player motivated to self-learn and apply new knowledge.
• Advanced level of English, written and spoken.

Responsibilities

• Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobiles, printers and workplace technologies.
• Own lifecycle and manage local IT inventory with stock tracking and hardware asset management.
• Troubleshoot user issues and requests for authorizations, accounts and software; support industrial devices and connectivity.
• Collaborate with central/international IT teams and external partners on rollouts and service restorations.
• Build simple automations using Microsoft Power Platform and enable users with practical sessions.

Skills

Customer-focused

Communication skills

Problem solving

Windows 11

IT hardware knowledge

Team player

Education

Bachelor’s degree in IT

Tools

Microsoft Power Automate

Power Apps

CCNA

Job description

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Are you a proactive and customer-focused IT professional passionate about delivering exceptional end-user support and optimizing IT workplace environments? Bosch is seeking an IT Support Professional in Workplace Support and Digital Enablement to join our team in Manisa and represent Central IT, ensuring seamless and high-quality IT services for our users.

Key Responsibilities

• The Core: Workplace Support & Asset Management
• Keep Us Running: Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies, keep office and production environments running
• Own Lifecycle, manage local IT inventory with comprehensive stock tracking and proactive hardware asset lifecycle management
• Troubleshoot & Resolve user issues/requests for authorizations, accounts, and software, including support for industrial devices and their network connectivity.
• Collaborate closely with central/international IT teams and external service partners on rollouts, service restorations, and site projects.
• The Value-Add: Automation & User Enablement
• Spot repetitive IT and site processes and use Microsoft Power Platform to build simple, time-saving automations.
• Support local employees by bridging digital knowledge gaps by delivering brief, practical sessions on how to utilize modern workplace tools and AI productivity assistants.

Qualifications

• Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure.
• Minimum 2 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
• Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, presentation skills and Windows 11 & practical IT hardware knowledge
• Experience with network connectivity, communication protocols for industrial devices and Microsoft Power Automate & Power Apps is a significant plus. (e.g. CCNA is a plus)
• A collaborative team player motivated to self-learn and apply new knowledge
• Advanced level of English, both written and spoken