IT Operations & Helpdesk Specialist

Bank of China Turkey; Şişli; On-site; TRY 180,000 - 280,000; Full time

Job summary

Bank of China Turkey is seeking a Helpdesk Support Analyst to assist staff with IT issues and ensure smooth incident handling. This role requires coordination across helpdesk channels and timely ticket resolution within established processes.

We expect a University degree in Computer Science or related majors, at least 2 years of experience, and solid English communication. The candidate should multitask well in a dynamic environment and be proficient with ITSM tools.

Qualifications

• University degree in Computer Science or related majors.
• At least 2 years of related experience.
• Experience with at least one ITSM tool.
• Strong written and verbal communication skills.
• Intermediate English speaking and writing skills.
• Ability to multitask in a dynamic environment.

Responsibilities

• Provide helpdesk support to staff across channels.
• Monitor and route user requests and incidents.
• Follow up tickets in the helpdesk tool and report to IT Service Manager.
• Monitor IT infrastructure and applications, create incident tickets.
• Troubleshoot hardware and software issues.
• Assist with IT asset management and license tracking.

Skills

Helpdesk support

Ticketing system

Communication skills

English proficiency

Multitasking

Education

University degree in Computer Science

Related majors

Tools

ITSM tool

Job description

Bank of China Turkey is seeking a Helpdesk Support Analyst to assist staff with IT issues and ensure smooth incident handling. This role requires coordination across helpdesk channels and timely ticket resolution within established processes.

We expect a University degree in Computer Science or related majors, at least 2 years of experience, and solid English communication. The candidate should multitask well in a dynamic environment and be proficient with ITSM tools.