International Patient Operations Specialist

MetropolMed; Kartal; On-site; TRY 300,000 - 460,000; Full time

Job summary

Metropolmed Health Group seeks an International Patient Operations Specialist to manage the complete patient journey from the moment a treatment is purchased until the patient returns home.

You will coordinate hotel stays, transfers, and all aspects of the patient's stay in Istanbul, ensuring seamless pre-treatment readiness and post-treatment follow-up while maintaining high satisfaction, referrals, and cross-selling opportunities.

Qualifications

• Fluency in English, French and Spanish is essential; active communication in all three is preferred.
• Excellent patient communication and customer experience skills.
• Strong organizational and coordination abilities; able to manage multiple patients simultaneously.

Responsibilities

• Take over patients from the sales team and manage their entire journey from purchase to post-treatment follow-up.
• Arrange hotel reservations, transfers, and coordinate stay in Istanbul.
• Coordinate all patient stay aspects from arrival to departure and ensure pre-treatment readiness.

Skills

English proficiency

French

Spanish

Tools

CRM systems

Job description

At Metropolmed Health Group , we provide healthcare services to international patients traveling to Turkey from around the world for hair transplantation, dental treatments, plastic surgery, bariatric procedures, check-ups, and other medical services.

We are looking for an International Patient Operations Specialist who will manage the entire patient journey, from the moment a treatment is purchased until the patient returns to their home country.

Responsibilities

• Take over patients from the sales team after the treatment sale is completed and manage their entire journey
• Arrange hotel reservations, confirmations, and transfer operations
• Coordinate all aspects of the patient's stay in Istanbul, from arrival to departure
• Welcome patients at the clinic and ensure all pre-treatment preparations are completed
• Coordinate communication between the patient, doctors, and medical staff
• Follow up on the completion of consent forms and all required patient documentation
• Monitor and follow up on outstanding patient payments
• Organize discharge procedures and follow-up appointments after treatment
• Plan return transfers and travel arrangements
• Monitor patient satisfaction and obtain video testimonials and online reviews
• Collect referral patient information from satisfied patients
• Introduce additional products and services outside the patient's original package
• Identify and pursue cross-selling opportunities for dental treatments, hair transplantation, plastic surgery, bariatric procedures, check-ups, and other healthcare services
• Manage post-treatment follow-up processes through the CRM system after the patient returns home

Qualifications

• Proficiency in English, French, and Spanish
• Preferably able to communicate actively in all three languages
• Previous experience in health tourism, hospitals, clinics, tourism, or international patient management
• Strong patient communication and customer experience skills
• Excellent organizational and coordination abilities
• Strong problem-solving and crisis management skills
• Willingness to engage in sales and cross-selling activities
• Proficiency in CRM systems
• Professional communication skills via phone, WhatsApp, and face-to-face interactions
• Ability to manage multiple patients and processes simultaneously in a fast-paced environment