Inside Sales Representative

azelis; Fatih; Hybrid; TRY 350,000 - 550,000; Full time

Job summary

Azelis is seeking an Inside Sales Representative for the CASE team in Istanbul. The role is hybrid with 3 days in the office and 2 days from home, based at the Ümraniye headquarters.

You will manage customer relationships, negotiate terms and leverage CRM Dynamics 365 and the customer portal. The ideal candidate has a chemistry-related degree, about 3 years in commercial roles in coatings/adhesives, strong IT Savvy, and fluent English.

Qualifications

• Bachelor's degree in a relevant field, preferably Chemical Engineering and Chemistry.
• 4

Responsibilities

• Manage, develop and understand the needs of a growing customer base, and build, maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required).
• Negotiate prices and volumes with customers to maximize returns to the business; ensure pricing is up to date in CRM and online portal ordering.
• Maintain product and customer information details within CRM.
• Maintain the Customer Portal in collaboration with product, marketing, technical, and SHEQ teams and manage customer touchpoints per SLA; seek out, develop new accounts and promote sales of portfolio.
• Agree on and achieve annual sales budgets with Commercial Manager and Business Manager.
• Gather, analyze, interpret and present market, product, competitor and industry data to enable forward strategy.
• Monitor and review payment terms with customer portfolio, ensuring cash flow and terms are adhered to.

Skills

Fluent English

Excellent communication

Analytical skills

Negotiation skills

Presentation skills

Pressure handling

Liaise with all levels

Education

Bachelor's degree in relevant field

Chemical Engineering and Chemistry

Tools

CRM Dynamics 365

Customer Portal

Microsoft Office (suite)

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers' product development process.

We are looking for a " Inside Sales Representative" for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.

Main Accountabilities

• M anage, develop and understand the needs of a growing customer base, and build, maintai n and manag e relationships with key contacts at all levels via telephone and online tools (no visits required)
• Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team . A dvocate the use of the Customer Portal and the e-Lab (if applicable)
• Negotiate prices and volumes with customers in order to maximize returns to the business . Ensure pricing is up to date in CRM such that the customers can use the online portal order functionality .
• Maintain product and customer information details within CRM.
• Maintain the Customer Portal in collaboration with the product, marketing, technical , and SHEQ teams (customers, product data, etc.) and manage the customer touchpoints according to a defined service level Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
• Agree on and achieve annual sales budgets with the Commercial Manager and Business Manager
• Gather, analy z e, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business
• Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for allnew and existing business
• T ranslate the Group's Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Experience , Skills & Education

• Bachelor's degree in a relevant field, preferablyChemical Engineering and Chemistry.
• ±3yearsofexperienceinacommercialrolewithinrelatedindustries such ascoatingsandadhesives.
• IT/digital savviness ( CRM Dynamics 365 , customer portal, usage of integrated Microsoft tools, ... )
• Excellent communication skills
• Provenanalyticalskills
• FluentinEnglish
• Negotiationskills
• Good presentationskills
• Abilitytowork under pressure
• Abilitytoliaisewithpeopleatalllevels
• Knowledgeandnetworkswithincountry area industry
• Understandingofproductsandtheir application