IELTS Admin & Center Operations Specialist

IDP Education Ltd; Çankaya; On-site; TRY 300,000 - 460,000; Full time

Job summary

IDP Education Ltd in Turkey is seeking an IELTS Administration Assistant to provide administrative support to the IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies.

This role involves ensuring test day readiness, handling client and staff communications, assisting with budgeting and reporting, and supporting continuous improvement of IELTS operations and quality across designated centres.

Qualifications

• Educated to bachelor's degree level or equivalent.
• Fluent in English and Turkish preferred.
• Strong administrative and communication skills.

Responsibilities

• Provide administrative support to IELTS Test Centre Administrator and Test Centre Manager.
• Ensure exemplary customer experience before, during and after IELTS test sittings.
• Assist in budget management for IELTS testing in designated region (revenue, costs, staff, venue).
• Provide regular management and financial reports on testing.
• Ensure test centres and off-site testing comply with IELTS procedures.
• Conduct audits and assist with policy adherence and risk management.
• Support with test day tasks including venue preparation, invigilator coordination and materials management.
• Organize project reporting and operational improvements across IELTS operations.

Skills

Customer service orientation

Communication skills

Fluent English

Turkish language

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

IDP Education Ltd in Turkey is seeking an IELTS Administration Assistant to provide administrative support to the IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies.

This role involves ensuring test day readiness, handling client and staff communications, assisting with budgeting and reporting, and supporting continuous improvement of IELTS operations and quality across designated centres.