Customer Service Professional Turkey

CMA CGM; Fatih; Hybrid; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Birthday day off

Fruit Day

Happy hours

Yearly bonus

Transportation

Life insurance

Employee Assistance Program

Multisport Membership

Job summary

CMA CGM in Istanbul is seeking a Customer Service professional for a permanent, full-time hybrid role. The successful candidate will handle customer queries, coordinate shipment-related responses, and monitor shipments from start to finish while maintaining accurate customer profiles.

Requirements include a Bachelor’s degree in Logistics or related field, 2+ years in logistics customer service, strong multitasking, and fluent English. Office attendance is four days per week in Istanbul.

Qualifications

• Bachelor’s degree in Logistics, International Trade or related field.
• Minimum 2 years of professional experience in Customer Service within logistics/shipping.
• Strong multitasking and prioritization abilities.
• Proactive with strong communication and problem solving skills.
• Fluency in written & spoken English is required.

Responsibilities

• Serve customers for queries and requirements and inform about costs and delays based on initial conditions.
• Coordinate internally and respond to customer shipment queries.
• Monitor shipments according to status and track upon delivery.
• Record and update customer profiles.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

Bachelor’s degree in Logistics/related field

Job description

CMA CGM

Permanent contract

Full Time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track & trace upon delivery
• Record and update information on customer profiles

Skills and Requirements:

• Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
• Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
• Strong ability to manage multiple tasks and priorities effectively,
• Proactive approach with strong problem-solving and communication skills,
• Fluency in written & verbal English is a must (part of the interview will take place in English),
• Able to work in the office 4 days per week (hybrid) in Istanbul.

What we offer:

• Working in an agile, flexible, digital, and social culture
• Working 40 hours a week
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Employee Assistance Program
• Multisport Membership

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

Come along on CMA CGM’s adventure !

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise